CMA Management articles from June 2001

CMA Management archives from June 2001

Making waves.(Carole Stephenson)(Brief Article)
June 1, 2001... "Many women have a deep desire to make the world a better place and are hoping to play a role in ensuring that technology is implemented wisely and responsibly," writes Carole Stephenson, president and CEO of Lucent Technologies Canada Inc., in...

Technology with Curves: Women Reshaping the Digital Landscape.(Review)
June 1, 2001... Advances in technology are changing the way we live and the way we do business. Traditionally, men have been seen as the pioneers and drivers of this new high-tech world; however, a new generation of women is shifting the definition of the...

The Valuation of Business Interests.(Review)
June 1, 2001... This book is a comprehensive and current resource for valuadon practitioners, financial advisors, financial officers and other professionals involved in business valuations, acquisitions and divestitures. Over 500 pages and 14 chapters, The...

The Business of Winning: A Manager's Guide to Building a Championship Team at Work.(Review)
June 1, 2001... Sports analogies for the business world are enjoying a surge of popularity, as many of the latest business books compare what happens on the playing field with what happens in the workplace. In The Business of Winning, author Robert Evangelista...

The Web Host Industry Review.(Brief Article)
June 1, 2001... Quality Web hosting has become as critical a business requirement as good management and cost control. The Web Host Industry Review (www.thewhir.com) provides an impartial look at the Web hosting industry for industry insiders and companies...

Canada Ranks First in E-Government Services.(Brief Article)
June 1, 2001... Moving up from its fourth-place showing last year, Canada finished ahead of 21 other countries in the second annual global e-government study, recently released by Accenture. Entitled "Rhetoric vs. Reality -- Closing the Gap," the study...

Online Business Forms for SMEs.(small-to-medium-sized businesses)(Brief Article)(Statistical Data Included)
June 1, 2001... Sign Form is the first organization to publish and distribute electronic forms via the Internet, making available every type of form imaginable, including government forms and administrative forms that are necessary for any enterprise....

Knowledge Management a Success in Most Canadian Companies.(Brief Article)(Statistical Data Included)
June 1, 2001... According to a new study by Ipsos-Reid and Microsoft Canada Co., a majority of Canadian business leaders indicate that knowledge management (KM) practices have created value by improving organizational effectiveness, delivering customer value,...

Who Says Business Can't be Fun and Games?(PricewaterhouseCoopers develops role-playing game)(Brief Article)
June 1, 2001... PricewaterhouseCoopers has developed an interactive business simulator to help companies capitalize on the new economy. The "New Economy Game" is a computer-moderated role-playing game that allows executives to test their strategies -- not to...

Take a Load Off.(workflow management)(Statistical Data Included)
June 1, 2001... Is managing your workflow stressing you out? Stay on top of it with tools that organize your work While some companies may feel that they are enhancing their managers' efficiency by providing the right technology in the form of e-mail...

Curbing Creativity.(electronic mail)
June 1, 2001... Turning on your e-mail could mean turning off your creativity When the average manager starts the workday, usually the first act is to turn on his or her computer and download e-mail. This is followed by a period of responding to questions,...

Life after Planning.(good business management)
June 1, 2001... How to build strategies that get implemented Walk by the window of any local bookstore and they are visible at every turn. Turn on the television and their advertisements bombard you like snowflakes in a blizzard. What is it? It's today's...

LIFE IN THE FAST LANE.(women in information technology careers, Canada)(Statistical Data Included)
June 1, 2001... Great pay, a fast-paced environment, challenging work and chucking the suit out the door. You would think more women would be flocking to careers in Canada's information technology sector. So why aren't they? CMA Management talks to five...

BECOMING PART OF THE E-GENERATION.(small business electronic commerce solutions)
June 1, 2001... The challenges and opportunities for mid-sized companies There is no doubt that the Internet has rapidly emerged as a prominent force in business today. As a conduit for change, the Internet has altered long-standing business models,...

This Little Company Went to the E-Market.(electronic marketplace; includes related article on TD Bank Financial Group)(Statistical Data Included)
June 1, 2001... E-procurement in Canada may still be in its infancy, but it's destined to mature quickly While it's tempting to ignore much of the "e"-related news hype, the fact remains that business-to-business buying and selling is moving to the...

PAY IT ON THE NET.(electronic commerce payment solutions)
June 1, 2001... The online payment world finally has its long-awaited killer application - one that could radically change the face of person-to-person, person-to-business and business-to-business payments, and strike fear into the hearts of retail and...

ON HOLD.(call centre management)(Statistical Data Included)
June 1, 2001... The call centre is a critical part of the customer service strategy for many organizations -- yet most of these centres are not being managed effectively. "Well, I've worked in three different call centres over the past three years, and...

Service New Brunswick centres must meet exceptional needs.(Service New Brunswick Inc., automation)(Brief Article)
June 1, 2001... Imagine having to create a support operation that has to service not just your customers, but everyone who Lives in your province of operation, and has to handle the products and services of not one but 16 different organizations. Then you get...

Measuring Client Value.(customer relationship management, Royal Bank of Canada)
June 1, 2001... How one bank established unique client relationships with its customers In 1978, the Royal Bank, one of Canada's largest financial institutions, began collecting client data and consolidating it for use at a client/branch level. This was...

CMA LORENZO SANTINI MAKES A COMMITMENT TO EXCELLENCE AS PRESIDENT OF THE INSTITUTE FOR COMPUTER STUDIES.(Certified Management Accountant)
June 1, 2001... His parents always expected him to be a CA. But when Lorenzo Santini chose to embark on studies for the Certified Management Accountant's designation, they didn't quibble. Now, a decade later, they applaud his decision. And why not? The...

Do Good and Prosper.(socially responsible investing )
June 1, 2001... With socially responsible investing gaining mainstream approval, more investors are considering how a well-chosen SRI fund might enhance their portfolio returns The prevailing assumption on socially responsible investing -- selecting or...

From Dot-com to Dot-bomb.
June 1, 2001... We are in the midst of a knowledge revolution. Rules of success and causes of failure are defined and redefined every day. Business may be lost, but learning should not Hindsight is 20/20. Stories about "what should have happened" or why...

Just Passing Through.(Brief Article)
June 1, 2001... Save money by using buses, the subway and railway in a foreign city Some foreign cities have such a sophisticated ground transportation network that renting a car or hiring a taxi may not be necessary. Transportation passes, like the...

Is the Loony Drowning?
June 1, 2001... Hemispheric integration is reducing the advantages of an independent currency The recent Summit of the Americas meeting in Quebec City -- part of a process leading to enhanced hemispheric economic integration -- puts increased pressure on...

Survive and Thrive in the New Economy.(Brief Article)
June 1, 2001... Top global companies focus on innovation, new markets and new products High-performing companies focus more attention on their people -- who deliver the new economy success factors of superior customer value propositions, innovation, new...