KMWorld articles from September 2004

KMWorld archives from September 2004

Sarbanes-Oxley Act: a CPA's perspective.(certified public accountant)
September 1, 2004... Complex corporatewide change initiatives are always a challenge, but none is more important than the Sarbanes-Oxley Act (SOX). There is little margin for error, and the consequences of a lax effort are far-reaching. Best poised for success is...

KMWorld & Intranets 2004 is set.
September 1, 2004... The program for the KMWorld & Intranets 2004 conference and exposition is now available at kmworld.com/kmw04/program.cfm. The conference, which is dedicated to knowledge management, intranets and portals, will take place Oct. 26 to 28 at the...

Analyst report: FileNet P8.(Product/Service Evaluation)
September 1, 2004... FileNet (filenet.com) P8 3.0 is an integrated collection of product suites spanning the content management (CM) spectrum, from front-end Web content through to transactional imaging. P8 is J2EE-compliant, though FileNet has retained its...

It's no dinosaur--ECM evolves!(News)
September 1, 2004... Established more than 250 years ago, the Natural History Museum (nhm.ac.uk) in London is the United Kingdom's national museum of nature. Its long heritage has been devoted to maintaining and developing a range of collections to help promote...

Helping work flow in Anchorage.(News)
September 1, 2004... Anchorage (ci.anchorage.ak.us), the largest city in Alaska with 260,000 residents, has implemented a content management system to help eliminate delays in handling municipal information. Web-based document management and workflow...

Stylish ... and intelligent.(News)(Fashion design company Perry Ellis)(Brief Article)
September 1, 2004... Fashion design company Perry Ellis (pery.com) is using business intelligence (BI) software to improve business performance and inventory management across its global enterprise. With the BI solution, Perry Ellis pulls information from...

Keeping pace with the Olympics.(News)(U.S. Olympic team)(Brief Article)
September 1, 2004... The U.S. Olympic team is keeping in touch with its fans through the relaunch of a more personalized Web site (usolympicteam.com). The U.S. Olympic Committee (USOC) is said to be the first organization to allow its Web site users to...

Ben & Jerry's savors CRM.(News)(Brief Article)
September 1, 2004... Some knowledge is more fun than others. Take, for example, the ingredients found in a pint of Cherry Garcia. Ice cream maker Ben & Jerry's (benjerry.com) has deployed customer relationship management technology not so much to indulge...

Scaling up for e-discovery: defendants in lawsuits are looking for ways to speed the process of discovery and make it more accurate.
September 1, 2004... Recent court cases involving vast amounts of data have placed new demands on those in the legal profession to manage large collections of documents. Typically in a lawsuit, the defendant is asked to produce documents that are relevant to the...

Visualizing the big picture.(Brief Article)
September 1, 2004... Getting a high-level view can help set the direction of a case and facilitate the process of sorting out relevant issues. Attorney Stephen J. Harhai uses MindManager from Mindjet (mindjet.com) for the complex divorce cases his office handles....

Capitalizing on relationships.(Brief Article)
September 1, 2004... Like many professional service organizations, law firms rely on relationships both within and outside their firms in order to succeed. InterAction from Interface Software (interfacesoftware.com) creates "relationship intelligence" about...

KM's future in legal.(knowledge management)(West km Advanced Consulting Practice, division of Thomson Elite)(Brief Article)
September 1, 2004... Developing effective KM solutions for the legal profession has been a challenge, according to Kingsley Martin, because of the complex concepts contained in legal documents. Recently named a director to lead the West km Advanced Consulting...

The "t", "i" and "e" in knowledge: knowledge village conference report.
September 1, 2004... Individuals, groups, organizations and nations compete based on what they know and what the outcomes are of their "knowing." The challenge is in enabling, creating, sharing, leveraging and increasing the availability of knowledge. ...

New technology architecture enlivens e-business.
September 1, 2004... Service-oriented technology is gradually resolving the e-business problems of the past, according to Jason Bloomberg, senior analyst at ZapThink (zapthink.com), a Massachusetts-based IT market intelligence firm. Business issues that helped sink...

How does your KM program measure up?(From the Editor)(knowledge management)
September 1, 2004... If you put five people in a room and ask them to define knowledge management, you'll quite likely get a dozen different answers. I'm pretty sure, though, that you can get them to agree on at least one barebones concept: KM means getting the...

Reading Aristotle.(Opinion)
September 1, 2004... It's been about 30 years since I read Aristotle. At the time, I remember him as a nit-picker and concept-slicer whose way was determined by the problems his predecessors had run into. I admired him for undoing some of the weirdisms of Plato and...

Trend-setting products of 2004.(introducing the trend setters)(KMWorld )
September 1, 2004... A year ago, we introduced our first list of trend-setting products. We thought then that by sorting them into categories--business process management, collaboration, content management, document management, portals and smart enterprise...

Records management: beyond the quick fix.
September 1, 2004... There's a movie playing at my multiplex that warns against placing blind trust in technology, because it'll getcha in the end. I haven't seen it yet. But as I talk to vendors about records management, I go back a few years to another cautionary...

The RM challenge of electronic communications.(technology revolution)
September 1, 2004... The world of a typical knowledge worker is changing once again. Over the last two decades the technology revolution has broadened access to authoring tools, e-mail and other forms of electronic communication. While the truly paperless office...

E-mail management: avoiding the 6 common mistakes.
September 1, 2004... Information management has become a vital focus for all organizations to address risk mitigation, compliance and overall business continuity. With the line between documents and records being blurred in recent years due to lawsuits and new...

Records Management Redefined: From The Backroom to the Boardroom.
September 1, 2004... What is Records Management? Records management is the application of policies, practices, technologies and other management controls related to information in order to: 1. Support business operations and processes; and 2. Protect legal...

Turning compliance projects into business processes.
September 1, 2004... In the not-too-distant past, compliance initiatives often were characterized by back-office operations that involved large volumes of records stored in basement filing cabinets. Recently, this situation has changed. Accounting scandals, the...

Playing by the new rules: embracing SOX compliance with a coping strategy.(Sarbanes-Oxley Act)
September 1, 2004... It's nearly a forgone conclusion that at least once in even a small company's life, the company will be faced with regulatory scrutiny, litigation or an accounting need that requires it to search and analyze its business records. Averse to...

Governance best practices and approaches.
September 1, 2004... Accountability and effectively managing risk are top of mind for most organizations today. Accountability is key for companies in their efforts to ensure that they meet the wide variety of mandates specific to their industry (examples include...

Records management: from the basement to the boardroom.
September 1, 2004... For many years, the records department was deep in the basement of many corporations, and its mysterious functions were never valued until some vital document needed to be found. All of a sudden, the records manager is in the hot seat to find a...

Taming the beast: gaining control of e-mail.
September 1, 2004... The headlines tell the tale: High-profile prosecutions hinge on the contents of e-mail messages that their authors never dreamed would constitute a permanent record. Beleaguered IT departments spend weeks combing through voluminous files to...

A departmental approach to recordkeeping solutions.
September 1, 2004... Businesses are inundated with information from everywhere, in many forms. While this presents a problem for many organizations, the reality is that it can actually provide a great opportunity for companies large and small--as long as they can...

Online image archiving: Toyota Financial Services' powerful document access.
September 1, 2004... How do you manage an avalanche of data? What if that avalanche arrives on your doorstep in the form of seven CDs per day, 35 per week, 140 per month... amounting to more than 1,600 discs per year? This hugely inefficient data nightmare...

The four goals of records management in the new age of compliance.
September 1, 2004... While records management as a profession is not new, the burning spotlight on its practitioners and corporate executives is. Due to the confluence of technology, and the flawed records stewardship and mismanagement of several high profile...

Accelerate compliance: integrated content and records management.
September 1, 2004... New regulations, the threat of litigation and the uncertain costs of compliance place company record-keeping, content and data management practices under unprecedented scrutiny. Organizations today are required to meet a growing body of...

anacubis: anacubis Desktop 2.0.(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... anacubis is changing the way people work with information, providing solutions to corporate researchers, analysts and information professionals that support the rapid discovery of business intelligence within large amounts of structured or...

Convera: RetrievalWare Screening Room 3.0.(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... Convera's RetrievalWare Screening Room 3.0 module is a highly scalable solution that enables organizations to locate and re-use the knowledge locked up in their video assets. Users benefit from real-time capture, encoding, analysis and...

ATG: ATG Adaptive Customer Assistance.(Trend-Setting Products of 2004)(Art Technology Group Inc.)(Brief Article)
September 1, 2004... The world's largest and most prestigious companies use ATG solutions to drive their online marketing, sales, and service. With ATG powering your online business, you have the most intelligent and adaptable tools available to create a relevant...

Endeca: search and Guided Navigation.(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... Endeca offers next-generation search and Guided Navigation[SM] solutions that address the information overload problems associated with content, catalog and enterprise information access and retrieval. Endeca technology is already at work for...

Entrieva, Inc.(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... Advanced Text Analytics-- More Meaningful Business Intelligence for Improved Performance Entrieva provides enterprise software to solve business problems, get insights, and improve your company's overall performance. Our suite of tools...

Hummingbird Enterprise[TM].(Trend-Setting Products of 2004)(Hummingbird Ltd.)(Brief Article)
September 1, 2004... Hummingbird Enterprise is an integrated enterprise content management platform that enables organizations to unlock the value of business content and provides the foundation for building process-centric enterprise content management solutions....

Fast Search & Transfer, Inc.: Fast ESP[TM].(Trend-Setting Products of 2004)(Enterprise Search Platform)(Brief Article)
September 1, 2004... FAST Search & Transfer, Inc. (FAST[TM]) creates the real-time search and filter technology solutions that are behind the scenes at the world's best known companies with the most demanding search problems. FAST's flexible and scalable integrated...

JPMorgan Chase Bank: i-VAULT![SM].(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... i-VAULT! is JPMorgan's Internet-based enterprise content management service that offers organizations the opportunity to outsource document storage and avoid the significant expense of building an in-house archive. Designed for optimal...

MuseGlobal, Inc.: MuseSearch.(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... Metasearch technology from MuseGlobal lets you give your customers a single point of access to unlimited numbers and types of content sources. MuseSearch weaves the combined searching power of subscription databases, native search systems and...

Serena Software, Inc.: Serena[R] Collage[R].(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... Serena[R] Collage[R] is an award-winning Web content management system used by organizations throughout the world to manage change to critical web content. Collage is based on the premise that every organization already has critical web sites...

RedDot Solutions: RedDot XCMS[TM].(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... RedDot's Extended Content Management System (XCMS)[TM] helps you manage all of your information in a central and secure way. XCMS lets you introduce web content and document management, online collaboration and business process automation in a...

ServiceWare: ServiceWare Enterprise[TM].(Trend-Setting Products of 2004)(ServiceWare Technologies Inc.)(Brief Article)
September 1, 2004... ServiceWare Enterprise enables organizations to capture their most critical asset--knowledge--reducing service and support costs. Powered by the Cognitive Processor[R], a patented, adaptive search technology that learns, ServiceWare Enterprise...

Smead Software: Smeadlink Express.(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... Smeadlink Express Integrated Document Management Software combines the advantages of electronic document management with the ability to manage paper documents in one application. High speed imaging, ERM, PC document management and workflow are...

Tower Software: TRIM Context[R].(Trend-Setting Products of 2004)(Brief Article)
September 1, 2004... TOWER Software's award-winning solutions empower more than 1000 organizations to manage and secure their vital information assets. The TRIM Context[R] software solution manages business information through its complete lifecycle. The...

Verity and Proxicom partner.(Industry Watch)(Proxicom Inc.)(Brief Article)
September 1, 2004... Verity (verity.com) and Proxicom (proxicom.com) announce a strategic partnership involving integration of Verity K2 Enterprise (K2E) search and classification technologies within Proxicom's Healthcare and Life Sciences solution offering....

Wiser customer service.(Industry Watch)(Kanisa Inc.)(Brief Article)
September 1, 2004... Kanisa (kanisa.com) has developed the newest version of its application suite for automating the service resolution process across all channels. Led by a new version of Kanisa Support Site, says the company, Kanisa6 offers self-service...

RedDot targets mid-market.(Industry Watch)(Brief Article)
September 1, 2004... RedDot (reddot.com) has launched Extended Content Management Solution (XCMS) V 6.0, what the company calls a single, scalable solution, tailored to meet the growing demands of mid-market organizations. The company also announced the release of...

Content-savvy storage.(Industry Watch)(EMC)
September 1, 2004... EMC (emc.com) announces the new EMC Documentum (documen tum.com) Content Storage Services (DCSS), which has been designed to help customers derive higher levels of business value from their information life cycle management (ILM) strategies....

Good ideas for SOX compliance.(Industry Watch)(Sarbanes-Oxley Act)(Brief Article)
September 1, 2004... Answerthink (answerthink.com) introduces it Sarbanes-Oxley Compliance Service, which, it says, is engineered to help companies meet the internal control requirements of Sarbanes-Oxley and concurrently improve business performance through the...

Calendar.(Calendar)
September 1, 2004... October 04 Records management/regulatory compliance Solutions for insurance November/December 04 Business intelligence/competitive intelligence Solutions in retail banking KMWorld's KM Promise and KM Reality Awards

Conferences at a glance.(2004 Conferences & Exposition)
September 1, 2004... TUESDAY, OCTOBER 26 KMWorld Conference TRACK A KM STRATEGIES FOR TRACK B COLLABORATION DRIVING PERFORMANCE TOOLS 10:15 a.m.-11:00 a.m. A101...