KMWorld articles from September 2002

KMWorld archives from September 2002

E-mail smartens up: intelligent e-mail understands content & context.(SER Solutions Inc. introduces SERiMail 2.0 e-mail response, management software)(Brief Article)
September 1, 2002... SER (ser.com) has introduced the newest version of its e-mail response and management software. SERiMail 2.0 reportedly interprets the meaning of incoming e-mails by incorporating the company's neural networking technology, SERbrainware. ...

Another knowledge leap: Entopia releases business-friendly Quantum 1.4.(Brief Article)
September 1, 2002... Entopia (entopia.com) has begun shipping Quantum Version 1.4, the newest release of its KM software, which is claimed to be more tightly integrated with daily business processes and business applications such as e-mail, content management and...

Sharing the Groove: Workspace plus SharePoint equals teamwork.(Microsoft and Groove Networks)(Brief Article)
September 1, 2002... Microsoft (microsoft.com) and Groove Networks (groove.net) are further developing their relationship to provide customers with a team Web site offering that supports online and offline use and automatic synchronization, and works securely...

Business portal platform spending.(Brief Article)(Illustration)(Statistical Data Included)
September 1, 2002... Business Portal Platform Spending 2000 $8 million 2001 $140 million Source: Delphi Group Note: Table made from bar graph

eGain's 5.3 enhances customer services. (News).(Brief Article)
September 1, 2002... eGain (egain.com) has unveiled eGain Knowledge 5.3, an enhanced version of its KM software that enables companies to dramatically improve the effectiveness of their customer service operations. Designed to make customer service agents informed...

Easier EAI? Web services on horizon. (News).(Commerce One, enterprise application integration and development)(Brief Article)
September 1, 2002... Commerce One (commerceone.com) reports it is building a new collaborative Web services platform based on its XML and standards-based development experience. The company says the platform is being designed to lower the cost of enterprise...

Singling out search. (News).(Divine launches SinglePoint Search)(Brief Article)
September 1, 2002... Following its acquisition of Northern Light (northernlight.com), Divine (divine.com) has released SinglePoint Search, which includes the following enhanced features: Integrated search. Users can search all available databases and the...

It's taxonomy time. (News).(Stratify)(Brief Article)
September 1, 2002... Stratify (stratify.com) has introduced the first two of what it says will be a suite of integration adapters that bring full taxonomy and categorization capabilities to portal environments: the Stratify Portal Adapter for BEA and the Stratify...

CM system meets XML. (News).(content management system)(Brief Article)
September 1, 2002... Stellent (stellent.com) announces that Software AG's (softwareag.com) Tarnino XML has been integrated into its content management system, creating what is said to be the first such offering to be tightly merged with an XML database. ...

Vignette extends adapters. (News).(Brief Article)
September 1, 2002... Vignette (vignette.com) has developed new enterprise content adapters to allow easy integration of enterprise content from the latest versions of PeopleSoft (peoplesoft.com) and Siebel (siebel.com) applications into Vignette content management...

Organizing government. (News).(Brief Article)(Product Announcement)
September 1, 2002... SiteScape (sitescape.com) has released its new TCAMM (tactical calendaring, action item and meeting management) government solution. Developed in conjunction with technical staff from the U.S. Navy's Tactical Information Technology...

Captiva & Pyramid partner. (News).(Captiva Software Corp.)(Brief Article)
September 1, 2002... Captiva Software (captivasw.com) has formed a strategic partnership with software engineer and systems integrator Pyramid Solutions (pyrasol.com). The companies report the deal enables Pyramid to provide a complete document management...

Cutting through content. (News).(PaperThin Inc.)(Brief Article)(Product Announcement)
September 1, 2002... PaperThin (paperthin.com) has released CommonSpot Content Server 3.0, a browser-based Web publishing and dynamic content management solution. PaperThin claims Version 3.0 offers out-of-the-box functionality, and introduces a variety of new...

Multiversion UDDI goes live. (News).(Universal Description Discovery and Integration Business Registry)(Brief Article)
September 1, 2002... The Universal Description, Discovery and Integration (UDDI, uddi.org) project reports that the UDDI Business Registry (UBR) is now compliant with Version 2 of the UDDI specification. The UBR is now a multiversion UDDI registry with support...

Extranet pays off for EMC and its customers. (KMWorld Best Practice Award 2002).(EMC Corp.)
September 1, 2002... With nearly 40% of the combined storage area network (SAN) and network-attached storage (NAS) market, EMC Corporation (emc.com) is a market leader in information storage systems. Its major customers include the world's largest banks and...

What does business process management mean for the IT industry? (Process Management).
September 1, 2002... We will be hearing a lot about business process management this year from the software and service community. Many books on BPM from the management consultants (including business process re-engineering veterans Michael Hammer and James Champy)...

Starting with the basics: KM for lawyers. (Legal).
September 1, 2002... Lawyers can now select from a growing number of technologies that help them serve clients and enhance their own skills. Firms are developing enterprise architectures and content management systems that pave the way for knowledge management,...

Document management targets the enterprise and beyond. (Document Management).(document management systems)
September 1, 2002... It has been a mantra for quite a while--KM doesn't just encompass documents, it encompasses all content, including Web pages, e-mail, instant messages and a host of images and other files. And KM isn't just for managing information internally,...

Knowledge management software and services: understanding corporate investment priorities. (Knowledge Management).(Brief Article)(Statistical Data Included)
September 1, 2002... Knowledge has to be improved, challenged and increased constantly, or it vanishes.--Peter F. Drucker The knowledge management software and services market is exhibiting strong growth as more companies begin to understand how to apply KM...

Personal toolkit: knowledge tools need to be personal, not personalized; think about the relationships we have to our communication and information tools, not just through our tools. (Personal KM).(knowledge management and its technology and tools)
September 1, 2002... After my PKM workshop at the Knowledge Nets conference in New York, I had a fascinating conversation with Boyd Hendriks. Boyd is editor of the Dutch journal Informatie Professional and leads his own company Informationland (informatieland.nl)....

In praise of eire-learning. (Opinion).(e-learning industry)(Brief Article)(Column)
September 1, 2002... No one will blame you for holding a conservative--or even pessimistic--assessment of the current state of the tech sector. Despite effusive entreaties from a few too many marketeers, most people expect to see a somewhat later and perhaps...

The 99 cents KM solution. (Opinion).(knowledge management software)(Brief Article)
September 1, 2002... I am not opposed to big, expensive, allembracing KM solutions. I'm just suspicious of them. There is a difference. And I get more suspicious of them as they promise to automate more. On the other hand, the ones that offer to put me in touch...

KM: a source of practical solutions to emerging government needs. (Opinion).(knowledge management)(Brief Article)(Column)
September 1, 2002... Three years ago, I presented my dissertation proposal to a doctoral committee. I proposed developing a "model" for managing and maturing knowledge management within an enterprise. The chairman of the committee, Dr. Howard Eisner (a thought...

The quest for content quality: improving effectiveness is the next frontier for the CM industry part 1. (Content Management).(content management industry)
September 1, 2002... In this first installment of a two-part series, the author presents an expanded vision for the content management (CM) market. It's based on the premise that as business content becomes an increasingly valuable corporate asset, improving the...

Linking partners in the supply chain--KM helps manage the process. (Supply Chain).(knowledge management industry and methodology)
September 1, 2002... Knowledge management has become a critical link in the supply chain infrastructure in which the ability to manage events and decision points is key. Information must flow freely. Suppliers and retailers, for instance, must share information...

KM in practice: user stories from the knowledge front. (Knowledge Management).(Cornell University uses FatWire's UE6 for bird watching knowledge management)
September 1, 2002... Birds sited on FatWire With one recent project attracting 100,000 participants worldwide, the Cornell Lab of Ornithology at Cornell University (birds.cornell.edu) wanted an Internet-based system that would allow bird watchers to easily...

KM & intrenets world 2002 conferences & exposition.
September 1, 2002... October 29-31, 2002 Santa Clara Convention Center Santa Clara, CA Welcome to KMWorld & Intranets 2002 From the intranets 2002 Program Chair Welcome to the 4th annual Intranets conference! This year we've co-located...

SERglobalBrain. (Product Showcase).(advertisement)
September 1, 2002... Knowledge, not just information, is no longer a "nice to have" but critical to operational effectiveness, decision-making and customer service. SERglobalBrain[TM] locates the knowledge you need, when you need it, quickly and accurately;...

Exsys, Inc. (Product Showcase).(advertisement)
September 1, 2002... Now your Web site can provide expert decision-making knowledge that emulates the interaction people have with human experts to solve problems. Exsys CORVID" software enables you to "capture" problem-solving expertise to develop interactive...

LexisNexis[TM] Intranet Publisher. (Product Showcase).(advertisement)
September 1, 2002... The easy way to drive current awareness throughout an organization. A powerful content-management tool, LexisNexis Intranet Publisher enables you to tap into authoritative world-class news and business content from the LexisNexis[TM]...

Factiva. (Product Showcase).(advertisement)
September 1, 2002... Bring an external business view into your workflow. With Factiva Integration, you achieve a custom information solution that's based on your exact business objectives. Factiva, a Dow Jones & Reuters Company, provides world-class global news and...

KMWorld & Intranets 2002. (Product Showcase).
September 1, 2002... October 29-31 Santa Clam, CA The KMWorld & Intranets conferences have co-located to create the world's largest conference and exhibition on creating and managing a knowledge-based enterprise. KMWorld & Intranets 2002 will take place...

A portal with a view. (News).(VistaPortal Software Inc. introduces VistaView software)(Brief Article)
September 1, 2002... VistaPortal (vistaportal.com) has added another offering to its suite of products and services: VistaView, which the company describes as a task-specific collaborative work space delivered as a decentralized personal portal to promote knowledge...

Kana taps IBM. (News).(Contact Center software launched)(Brief Article)
September 1, 2002... Kana (kana.com) has released its Contact Center software for IBM's (ibm.com) WebSphere Application Server. Kana says the offering takes full advantage of WebSphere's application services, including capabilities for transaction management,...

Verity unleashes K2. (News).(Brief Article)
September 1, 2002... Verity (verity.com) has released K2 Enterprise 4.5, claiming it offers features and functionality that will enable global organizations to perform knowledge management activities better and realize a better return on their knowledge assets. ...

Connecting the dots between workflow and customer service.(Tracy Shelby looks at automating customer service and financial planning)
September 1, 2002... "I have a 401(k) retirement plan. I checked it today, and I'm not sure exactly how this happened, but I owe $1,700." -Jon Stewart on The Daily Show At the risk of understating the bleeding obvious, it's a tough time for investors....

Bull or bear, business process management drives productivity and reduces costs.(better customer retention and relations)(Brief Article)
September 1, 2002... Business process management ensures a continuous focus on customer retention, cost control/reduction, performance and asset retention--in spite of economic fluctuation You've heard it before... The only constant is change. This may be an...

AWD client spotlight: a case study on Beech Street Corporation.(healthcare management services company implements Automated Work Distributor)(Brief Article)
September 1, 2002... Beech Street Corporation is a for-profit organization that offers nationwide network access for health benefits, workers' compensation, auto medical and NCQA-certified and URAC-accredited healthcare management services. The corporation...

An overview of AWD technology.(DST Systems Inc.'s Automated Work Distributor solution)(Brief Article)
September 1, 2002... With a suite of pre-integrated solutions to support business process management, imaging, workflow and customer service, the Automated Work Distributor (AWD) from DST Systems, Inc. offers a holistic view of each customer across multiple...