KMWorld articles from May 2004

KMWorld archives from May 2004

Records report says: "you are at risk".(News Analysis)(under-managed electronic records)
May 1, 2004... Electronic records--the vast bulk of all an organization's vital content and communications resources--are desperately under-managed, and most companies are at serious risk as a result. So says a new report, created by Cohasset Associates...

Eastern Europe's KM conundrum.
May 1, 2004... On May 1, the European Union will expand eastward, shifting from a tight-knit, club-like association of 15 countries, centered around France and Germany, to an assemblage of 25 countries representing 455 million people whose outlook on many...

Trend alert: enterprise search is hot.
May 1, 2004... Seeing the words "enterprise search" repeated in one press announcement after another signals a hot trend to me. Just in the last six months, I've covered product news from Endeca, Copemic, Northern Light, FAST, Verity, EasyAsk, Inxight--and...

ECM aids charity for children.(News)
May 1, 2004... An enterprise content management implementation at a U.K. child protection charity will focus initially on the organization's intranet before being rolled out to its Internet and extranet sites. The National Society for the Prevention of...

Accountability for corrections.(News)
May 1, 2004... In part because of its accountability to taxpayers, the Oregon Department of Corrections (ODOC, doc.state.or.us) has implemented new software to streamline its information management process and provide a foundation for sharing knowledge...

Banking on expertise sharing.(News)(Brief Article)
May 1, 2004... Providing sound financial advice requires more than a list of what's hot and what's not in the stock market. High-quality service hinges on having the right expertise and information instantly available. The Investment Banking Division of...

Plumbing Web content at Kohler.(News)(Brief Article)
May 1, 2004... Spotting trends in kitchen and bath design reaps obvious benefits for a company like Kohler (kohler.com), a leader in plumbing products. More subtle, but also beneficial, is the ability to spot trends and value in technology. Kohler...

The technology maze.(Business Process Management-Part 2)
May 1, 2004... IT vendors are approaching business process management (BPM) from two opposing perspectives. The first is a top-down, revolutionary approach in which BPM is seen as a new way of defining software architectures and applications. This is the...

Extending rich media management to the enterprise.
May 1, 2004... Outside the media industry of film, broadcast and advertising, most companies have focused on managing their text and structured data, typically employing document management systems and databases to store corporate information. In recent...

Media companies manage their digital assets.
May 1, 2004... For nearly a decade, WGBH (wgbh.org), the Boston affiliate of the Public Broadcasting Service (PBS, pbs.org), had been monitoring the increasing use of digital media in the broadcasting industry. WGBH produces about a third of PBS' prime-time...

The soap opera of the organization.(Best Practices in Customer Relationship Management)
May 1, 2004... When you type in "Customer Relationship Management" in a Google search, you get 4.8 million hits. Which is startling, considering that there is no such thing as customer relationship management. "What?!" you're thinking. "Has this guy...

Connecting Islands of information: content management for ERP.(Best Practices in Customer Relationship Management)(enterprise resource planning)
May 1, 2004... "No man is an Island... every man is a piece of the Continent, a part of the main." --John Donne, c.1624 In a cross-functional business world, John Donne's famous maxim, "No man is an island," resonates more strongly than ever....

Knowledge management: the key to CRM success.(Best Practices in Customer Relationship Management)
May 1, 2004... The instant-access world we live in has forced companies to find ways to answer their customers' inquiries now, or at least as quickly as humanly possible. After all, when a customer service representative can answer a caller's inquiry quickly...

KMWorld Best Practices White Papers: a guide for readers.(Best Practices in Customer Relationship Management)
May 1, 2004... The KMWorld Best Practice White Paper series serves sometimes as a filter, sometimes as an amplifier and sometimes as a simple communications link between those who have business goals to reach, and those who have the solutions to help achieve...

Top ten questions to ask your CRM consultant.(Best Practices in Customer Relationship Management)
May 1, 2004... For companies struggling to sift through the piles of information available on CRM solutions today, a good consultant can be indispensable. Choosing one, however, can be just as tough as choosing a CRM software vendor. How do you know which one...

WebFountain starts coming of age.(From the Editor)(Editorial)
May 1, 2004... You may remember some months ago when we discussed the WebFountain project underway at IBM's Almaden Research Center in San Jose. Then, Bob Carlson, IBM VP and WebFountain program director, described the project as a text analysis of the entire...

The backchannel world.(Opinion)
May 1, 2004... Here's the lesson I learned from my disgraceful behavior at an excellent conference put on by Microsoft Research: Don't shush me. [ILLUSTRATION OMITTED] Microsoft invited about 70 academics, practitioners and writers to talk about...

Personalizing portable productivity.(Personal Toolkit)
May 1, 2004... Last summer, I upgraded my PDA to what, at the time, was the latest iPaq from HP (hp.com). Since then, I have become increasingly dependent on it as a way to stay connected, organized and productive. Like most of the recent models, iPaq...

The new frontier of search: a new focus on meaning-oriented search techniques is ushering in a Silver Age of search.
May 1, 2004... If you want to find information fast, you need search and retrieval technology. That is not news to people who have been interfacing with IT tools for the last decade. Even laypeople are familiar with recreational search engines, like AltaVista...

RetrievalWare[R] 8.(Search Product Showcase)(Brief Article)
May 1, 2004... Convera is a leading provider of mission-critical enterprise search and categorization solutions. More than 900 commercial and government customers in 33 countries rely on Convera's solutions to power mission-critical applications. ...

Endeca ProFind[TM].(Search Product Showcase)(Brief Article)
May 1, 2004... Endeca ProFind[TM] is innovative search technology that delivers high performance at an unprecedented scale--with advanced relevancy features and the ability to bridge structured and unstructured information. And only Endeca ProFind has Guided...

EasyAsk Enterprise9.(Search Product Showcase)(Brief Article)
May 1, 2004... EasyAsk Enterprise9[TM] is a next generation search platform that delivers a universal search and information access solution for the global enterprise. By extending its world-class precision search and dynamic navigation technology across...

Other search engines can find the haystack ... Entopia K-Bus can find your needle.(Search Product Showcase)(Brief Article)
May 1, 2004... Entopia K-Bus digs deeper into your haystacks to ensure the first hits you get are the right ones. It eliminates the "information noise" found with other enterprise search engines to deliver truly-relevant documents, people and information...

FAST ESP[TM] now you know.[TM].(Search Product Showcase)(Brief Article)
May 1, 2004... Fast Search & Transfer[TM] (FAST[TM]) creates the real-time search and filter technology solutions that are behind the scenes at some of the world's best known companies with the most demanding search problems. FAST is transforming enterprise...

Inxight.(Search Product Showcase)(Brief Article)
May 1, 2004... Inxight SmartDiscovery[TM] is the only complete, integrated and powerful software solution for information discovery. With SmartDiscovery, you can discover, retrieve and connect with the information contained in hard-to-analyze text data...

Interwoven MetaTagger[R].(Search Product Showcase)(Brief Article)
May 1, 2004... Interwoven MetaTagger[TM] Content Intelligence Server automatically applies relevant metadata to any document type. This metadata can include keywords, summaries, main ideas or themes and will significantly improve search engine precision as...

Core product suite.(Search Product Showcase)(Brief Article)
May 1, 2004... Established in 1988, ISYS Search Software is a global supplier of search solutions for business and government. The company's award-winning software suite offers a broad range of products designed to meet the diverse information retrieval and...

Conversations and communities: storytelling was one of many knowledge sharing strategies discussed at Braintrust International 2004.
May 1, 2004... Slated as a practitioner's forum, Braintrust International 2004 in Scottsdale, Ariz., in February focused on the people side of KM--conversations, personal interactions, collaboration and storytelling. To accelerate focus on critical...

SAS unveils SAS9.(Industry Watch)(Scandinavian Airlines System)(Brief Article)
May 1, 2004... Calling it the most significant release in SAS' (sas.com) 28-year history, SAS9 is said to be faster, more efficient and easier to use than its predecessors. The new platform connects all SAS applications and communicates with other data...

Entopia K-Bus for discovery.(Industry Watch)(Brief Article)
May 1, 2004... Combining business context, concepts and social activity surrounding enterprisewide content, Entopia (entopia.com) K-Bus infrastructure software has been designed to automatically and dynamically discover and deliver relevant content and...

Who knows whom and what.(Industry Watch)(Brief Article)
May 1, 2004... Tacit (tacit.com) has released ActiveNet 2.0, an enterprise software solution that combines automated expertise sharing and relationship networking in a single solution. ActiveNet 2.0 monitors daily business activity in an automated and...

Analytics for BPM.(Industry Watch)(Brief Article)
May 1, 2004... Alphablox (alphablox.com) has announced Analytics 5.5, its core platform for custom analytic applications. The company says the new release incorporates multiple new features for data presentation, visualization and analysis that add more power...

More function for Factiva.(Industry Watch)(Brief Article)
May 1, 2004... Factiva (factiva.com) has released iWorker Search Technology, an algorithm-based system that matches simple, keyword searches to the filtering capability embedded within Factiva's proprietary taxonomy. The taxonomy consists of company,...

Raising the bar for global intranets.(Industry Watch)
May 1, 2004... Convera (convera.com) has unveiled its new Taxonomy Workbench, which allows multinational companies to meet the new organizational mandate that information must be accessible to, and shared with, all users--no matter where that knowledge...

Calendar.(Calendar)
May 1, 2004... June 04 Document capture/forms, items processing Web services/e-government Solutions in pharmaceutical/research Roundtable: portals July/August 04 Collaborative commerce/e-business Solutions for legal/law...

An upgrade for RapidResponse.(Industry Watch)(Brief Article)
May 1, 2004... Webplan (webplan.com) has released RapidResponse 7.3, which has been designed to assist manufacturers anticipate potential problems, instantly review multiple action alternatives and align operations. The company explains that the...

Saflink partners with Documentum.(Industry Watch)(Brief Article)
May 1, 2004... Saflink (saflink.com) reports it is partnering with Documentum (documentum.com) to develop secure Web top components targeted at meeting the security needs of the pharmaceutical industry. Saflink intends to develop Documentum Webtop...

Captiva inks OEM deal with Autonomy.(Industry Watch)(Brief Article)
May 1, 2004... Autonomy (autonomy.com) will embed its pattern recognition technology within Captiva Software's (captiva.com) Digital Mailroom, providing advanced classification and routing for digitized images of inbound mail and electronic communications....

A self-serving offering.(Industry Watch)(Brief Article)
May 1, 2004... The first in a series of new Web self-service solutions, ATG (atg.com) Adaptive Customer Assistance (ACA) is claimed to be the next generation of online self-service solutions. ATG says "traditional" self-service offerings are modeled...