KMWorld articles from May 2003

KMWorld archives from May 2003

With a nice ring to it: iHello and PensEra partner in Gateway for lawyers.(Brief Article)
May 1, 2003... A combined solution from PensEra Knowledge Technologies (pensera.com) and iHello (ihello.com) is geared to the legal profession. According to the two companies, the iHello-PensEra Gateway allows attorneys to record billable hours and instantly...

Right out of the box: Intraspect releases prepackaged collaboration tools.(Brief Article)
May 1, 2003... Intraspect (intraspect.com) has introduced a number of collaboration suites designed to be implemented faster and at a lower price, providing a stronger return on investment and higher user adoption than generic solutions. Incorporating best...

Help for self-helpers: KnowledgeBase.net Version 3.0 with add-ons, enhancements.(Brief Article)
May 1, 2003... KnowledgeBase Solutions (knowledgebase.net) introduces Version 3.0 of its customer self-help and support solution, which includes new and enhanced features such as portal customization, added search options and foreign language support. The...

2003 IT consulting and integration services.(Brief Article)
May 1, 2003... IT consulting up 6% Integration services up 9% Source: Forrester Research

One-click CI. (News).(Factiva and Microsoft)(Brief Article)
May 1, 2003... Factiva (factiva.com) announces a relationship that will deliver critical news and business information from Factiva into the heart of the Microsoft (microsoft.com) Office 2003 suite. The two companies say the integration provides information...

Transforming spoken words into data. (News).(SER Solutions acquiring VorTecs)(Brief Article)
May 1, 2003... SER Solutions (ser.com) reports it has agreed to acquire VorTecs (vortecs.com), a provider of computer telephony integration (CTI) and automated call validation and monitoring solutions. SER says VorTecs has developed a unique speech...

Managing the enterprise. (News).(Convera and Ixos Software)(Brief Article)
May 1, 2003... Convera (convera.com) and Ixos Software (ixos.com) have joined forces to assist enterprise customers in managing large volumes of business documents and e-mail communications. The agreement calls for Ixos to sell Convera's RetrievalWare search...

Mining the click stream. (News).(Brief Article)
May 1, 2003... Mercado Software (mercado.com) has released Version 2 of its IntuiFind SearchStream Analysis software, which is designed to offer business and technical managers insight into search and browse requests, results returned and subsequent user...

Streaming Media site relaunch. (News).(Information Today Inc.)(Brief Article)
May 1, 2003... Information Today, Inc. (ITI, infotoday.com), KMWorld's (kmworld.com) parent company, announces the relaunch of streamingmedia.com. Since ITI's acquisition of Streaming Media in December, the Web site has been retooled to bring a more focused...

Cuadra offers new service. (News).(Brief Article)
May 1, 2003... Addressing the growing costs of acquiring, maintaining and managing system hardware, operating systems and applications software, Cuadra Associates (cuadra.com) now offers its knowledge management software through an application service...

Show them the money. (News).(Brief Article)
May 1, 2003... Computer Associates (ca.com) and BearingPoint (bearingpoint.com), formerly KPMG Consulting, have jointly developed a customizable regulatory compliance solution for the financial, banking and insurance industries. CleverPath for Global...

Customer problem-solver. (News).(Brief Article)
May 1, 2003... Primus Knowledge Solutions (prim us.com) has released its Primus eMail Assist solution, software said to allow customer support agents to more effectively receive and respond to customers' e-mail questions. The company reports eMail Assist...

Build rock-hard apps. (News).(Brief Article)
May 1, 2003... Vignette (vignette.com) has introduced Application Builder 4.0, which is said to have been designed to empower the business user and increase the speed at which portal applications can be developed and deployed. The company adds that the new...

Dynamic taxonomies: keeping up with changing content. (Taxonomies).
May 1, 2003... Taxonomies provide an effective way to organize and access unstructured information, but project planners should factor in resources to maintain them. Taxonomies classify information into logical categories that allow users to readily...

Happy together: knowledge management and collaboration work hand-in-hand to satisfy the thirst for information. (Collaboration).
May 1, 2003... Knowledge management tools are the workhorses of structured data management, enabling such functions as routing a document through a predetermined workflow for approval or processing a transaction. On the flip side, true collaboration requires...

KM Promise Award winner Kamoon connects to process management. (KMWorld 2002 Award: KM Promise).(Company Profile)
May 1, 2003... [Editor's Note: Each year, KM World presents two awards--one to a vendor for KM Promise and one to a practitioner for KM Reality. This article focuses on the 2002 KM Promise Award winner, Kamoon.] Effective human capital management (HCM) is...

Insurance companies take knowledge online. (Insurance).
May 1, 2003... For insurance companies, access to knowledge is key to serving customers and managing the agent network more efficiently. Because many agents and even customers are accessing the Web to report claims and get policy information, a clean database...

Globalizing and localizing your portal site. (Globalization).(US firms seldom offer multilingual support to Web site)
May 1, 2003... IDC (idc.com) defines globalization as the process of positioning an organization's people, processes, technologies and resources to communicate, operate and interact in the world marketplace. Only a few U.S. companies today pay significant...

And the winner is ... Sweden? (Opinion).
May 1, 2003... You heard it. Sweden tops the list. Denmark is second, followed by a tie between the Netherlands and a couple other countries. What list, you wonder? The Economist's Economist Intelligence Unit's fourth annual "e-readiness" rankings....

Knowledge Newspeak. (Opinion).
May 1, 2003... In George Orwell's "1984," the totalitarian government achieved its control in part through what today we might call "LM," language management. Newspeak is most famous for redefining the elemental words, so that "peace" means "war." Today's...

KM technologies assessment. (Opinion).
May 1, 2003... [Editor's Note: This is fifth in a series on KM implementation techniques.] Many approaches to KM focus on a part of the enterprise, identify an issue or problem, and try fixing that without considering all the other aspects and system...

Context for non-text. (Personal Toolkit).(Creo's Six Degrees application software maps relationships between files, messages and contacts; linking several devices via Bluetooth)(Column)
May 1, 2003... Quick, connect actor Kevin Bacon to personal knowledge management in six steps or less. Hmm... In 1995, Brian Turtle, Craig Fass and Mike Gianelli get snowed in somewhere in Pennsylvania. Stuck watching "Footloose" on TV, they invent a...

Portal progress and knowledge management: Hummingbird Enterprise. (Portals).
May 1, 2003... In developing and marketing its portal product, Hummingbird (hummingbird.com) has followed a distinctly different strategy from vendors who have emphasized arriving at portal solutions through integration of third-party products. Hummingbird...

Automating perception part 2. (Information Retrieval).(reviews three information retrieval software products)
May 1, 2003... There are two sides to information retrieval (IR): categorization and classification. You can think of the former as the way the database orders data, and you can think of the latter as the way you enter a query in a search engine. One is...

KM in practice: user stories from the knowledge front. (Knowledge Management).(software use at Sierra Club, Cinergy Marketing & Trading, Broward County, FL, school district, and elsewhere)
May 1, 2003... Environmentally friendly Web content The environmental organization Sierra Club (sierraclub.org) wanted to improve its Web site, which is an important communication and outreach tool for the club. The site educates the public about...

Multilingual claims processing.(speeds claims processing for Swiss Mobiliar)(Brief Article)
May 1, 2003... A multilingual search function is helping a Swiss insurer speed claims processing. Swiss Mobiliar (mobi.ch) has implemented RetrievalWare from Convera (convera.com) on its corporate portal to help customer service personnel process and resolve...

KM and the life sciences. (News).(biotech/pharmaceuticals are ripe for knowledge management adoption)(Brief Article)
May 1, 2003... Frequently, the success of a knowledge management program is measured by cost, even staff reduction. While that may be part of the motivation behind deployment of a KM system in the biotech and pharmaceutical industries, the benefits of a...

Business-savvy BPM. (News).(Answerthink and Savvion partner for sales, marketing and development activities)(Brief Article)
May 1, 2003... Answerthink (answerthink.com) and Savvion (savvion.com) have announced a partnership agreement under which the two companies will engage in joint sales, marketing and development activities. The agreement is designed to enable clients to more...

Semagix ships Freedom 3.0. (News).
May 1, 2003... Semagix (semagix.com), which describes itself as a developer of semantics-based enterprise information integration (Eli) applications, has released Version 3.0 of its Freedom platform for enhancing metadata and integrating enterprise...

Tear down that wall.(portal development, trends and forecasts; Smart Enterprise Suites; consolidation at Fujitsu Consulting; other portal issues)(Column)
May 1, 2003... One of these days, when the business technology textbooks look back on the adoption of portals during the "cautious days of the early 21st Century," much will be attributed to our primitive and tentative efforts to get our hands around the...

Portal best practices: it's time to wake up--again!
May 1, 2003... "After nearly two years of dreamy infatuation with the corporate portal the enterprise is waking up. Many companies that bought into portals as the killer application for knowledge management have found themselves instead with solutions that...

The enterprise information portal market: evolution and commoditization.
May 1, 2003... The enterprise information portal market over the past several years, and according to Gartner Group it is no longer a viable market segment that can support a sustainable business model. Nearly all so-called pure play portal vendors have been...

Global law firm meets client service challenge.
May 1, 2003... Even though its client list reads like a who's who of the Fortune 500, the legal firm of Dickstein Shapiro Mona & Oshinsky knows it can't simply rest on its laurels Instead, the firm has continually looked to improve the ways it delivers legal...

Conoco drills into Hummingbird Portal.
May 1, 2003... Conoco Limited, a fully integrated energy company, is involved in every aspect of the oil and natural gas industry, including world wide exploration, production, transportation, marketing, refining and power. With ventures in more than 40...

Law firms join portal trend.
May 1, 2003... Legal technology has historically developed at a slower pace than the technology industry as a whole. Highly concerned about the security of posting documents online, the legal industry has been slower than other industries to adopt e-mail,...

Enterprise portals as executive early warning systems.
May 1, 2003... You should congratulate yourself. You were one of the smart ones. You recognized the value of an enterprise portal immediately, and you've standardized on an enterprise-wide portal for all of your employees and business partners. Everyone comes...

Portal: a doorway to worldwide DOD procurement.
May 1, 2003... The Standard Procurement System (SPS), operated by Program Management Office (JPMO) of the Department of Defense (DOD), is an automated information system designed to support procurement functions, from requirements definition through to...