KMWorld articles from July 2007

KMWorld archives from July 2007

Whose fault is it, anyway?(online customer service)(Editorial)
July 1, 2007... The Internet age was supposed to usher in new levels of efficiencies for enterprises and unparalleled customer service, and KM World's mission is to highlight the success stories of the companies that have achieved those goals. But we all know...

Business objects gains Inxight.
July 1, 2007... Business Objects (businessobjects.com), a leading provider of business intelligence (BI) software, will acquire Inxight Software, a privately held text analytics company, in a deal that is expected to close in July. Financial details of the...

Innovation strategy: toss old rules.(research and development)
July 1, 2007... Over the past three years, we have asked our clients, partners and associates, "Why does innovation fail?" The most common answers we hear are: "Innovation is the responsibility of R&D or the technical area of the business." "Business is...

Speaking in tongues: foreign language KM technologies.
July 1, 2007... Recently, I was listening to a show on NPR about the current U.S. reconstruction efforts in Iraq and all the problems they've had, ranging from understanding the language to finding locations on a map. That got me thinking about the great...

Taking control of the e-discovery process.(Federal Rules of Civil Procedure)
July 1, 2007... Without good planning, organizations may not be ready for the challenges of the e-discovery process. Among those difficulties are the huge quantities of electronic data, the myriad formats in which the data is stored, and the requirements in...

The adoption rate blues.(From The Editor)
July 1, 2007... I recently spent a few hours reminiscing with a former colleague who had just retired from a management position with, let's just say, an airplane manufacturer referred to as the company that puts the zero in being. Twenty-five years ago, we...

Unclear and indistinct ... and uncertain.(knowledge)(Column)
July 1, 2007... Rene Descartes (1596-1650) had an architectural view of knowledge. So do we. We and Rene think beliefs have a basis, and that fundamental ideas provide a basis we can build on. Putting one thing on top of another to build a structure that...

Multichannel data capture matures.
July 1, 2007... Data capture is steadily becoming more intelligent and flexible, and customers are enjoying substantial productivity enhancements from the technology improvements. In particular, invoice recognition and handwriting recognition have both taken...

Whether by air, rail or highway, transportation gets a boost from KM.
July 1, 2007... Transportation companies are relying on knowledge management to track fleets, maximize revenues and reduce operating costs, as well as to gain other benefits. Fueling profits Jets.com, a private jet charter service, has turned its...

Enterprise customer engagement.(Industry Watch)
July 1, 2007... Adobe Systems (adobe.com) has unveiled LiveCycle Enterprise Suite (ES), an integrated software suite designed for automating processes that help businesses and governments engage with customers, citizens, partners and suppliers, says the...

LogiXML releases upgrade.(Industry Watch)(logixml.com)(enhancement of Logi 8 Business Intelligence)(Brief article)
July 1, 2007... LogiXML (logixml.com) has released a significant enhancement to its Logi 8 Business Intelligence (BI). Version 8.1 is said to deliver standard BI capabilities along with comprehensive corporate reporting and analysis, ad hoc reporting for...

Added document productivity in Imagenation 8.1.(Industry Watch)(spicer.com)(Brief article)
July 1, 2007... Spicer (spicer.com) has released Imagenation 8.1, which enables users to scan, review, mark up and print hundreds of office documents and CAD drawings, as well as model formats. Imagenation's applications include engineering drawing review,...

Contextware and Triple-I partner.(Industry Watch)(Brief article)
July 1, 2007... Contextware (contextware.com), last year's winner of the KM Reality Award at the KM World & Intranets Conference, has added Triple-I (triplei.com) as a service provider partner. The Contextware software platform will become a part of the...

Analyze, act on customer input.(Industry Watch)
July 1, 2007... Attensity (attensity.com) has launched Voice of the Customer (VoC), new software designed to enable enterprises to analyze and act on all types of feedback from customers. Powered by the company's Exhaustive Extraction technology, VoC...

E-mail mastery.(Industry Watch)
July 1, 2007... Recommind (recommind.com), well known for enterprise search and automated categorization systems for law firms and enterprises, has released Decisiv Email, new software to address compliance, e-discovery and records management requirements. ...

Tealeaf advances offerings.(Industry Watch)
July 1, 2007... Tealeaf (tealeaf.com) announces what it says are significant upgrades to two of its core applications, further extending visibility into online customer experiences across organizations. The new version of cxReveal integrates actionable...

Brainware, Inc.(Document Capture Product Roundup)
July 1, 2007... Brainware, Inc. 20110 Ashbrook Place, Suite 150 Ashburn, VA 20147 Phone: 703.948.5800 Fax: 703.948.5887 E-mail: info@brainware.com Web: www.brainware.com Intelligent Data Capture For Any Document Type With...

Microsoft Corporation.(Document Capture Product Roundup)
July 1, 2007... Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Phone: 1 (800) MICROSOFT (642-7676) Fax: (425) 93-MSFAX (936-7329) Web: www.microsoft.com/enterprisesearch Enterprise Search from Microsoft empowers...