KMWorld articles from July 2003

KMWorld archives from July 2003

e-Finance with finesse: SER and Atos KPMG partner for Solectron solution.
July 1, 2003... Over the past several years, Solectron (solectron.com), the large provider of electronics manufacturing and supply chain management services, had been in acquisition mode and, thus, was faced with the need to develop an e-finance solution for...

KM rushes to SARS cure: Canadian effort enhanced by "virtual home" Web site.(Brief Article)
July 1, 2003... In the rush to find a cure for SARS, a major initiative funded by the government of British Columbia is applying KM technologies to share information and collaborate among a global team of scientists trying to develop a vaccine for the...

BPM to the rescue: Buoy5 helps Cardinal Logistics tackle workflow issues.(Business process management software)(Brief Article)
July 1, 2003... Cardinal Logistics Management (cardlog.com) wants to streamline the way requests are handled between its corporate office and field personnel, which varies from faxes to e-mail to phone calls. "Each department had its own processes,"...

Scope it out. (News).(Scopeware (scope ware.com) Vision 1.3)
July 1, 2003... Offering PC users faster, easier access to more information, Scopeware (scope ware.com) Vision 1.3 is described as an upgrade to the software tool that helps PC users simplify the way they access and use the information stored on their...

KM and the pharmaceutical industry: a roundtable discussion--Part 2. (News).
July 1, 2003... [Editor's Note: Last month, we concluded Part 1 with a discussion of the proper use of technology tools in the pharmaceutical and biotechnology areas. We dig a little deeper this month and look at the true promise of successful KM.] ...

Salesforce.com goes K-Bus. (News).(Entopia's K-Bus Knowledge Locator )(Brief Article)
July 1, 2003... To allow users to instantly locate, view and connect enterprise content relevant to a salesforce.com (salesforce.com) record, the CRM firm and Entopia (entopia.com), which calls itself an enterprise knowledge infrastructure provider, have...

The new compliance imperative. (News).(Aungate, a new division of Autonomy (autonomy.com), is said to offer first automated solution for enterprise compliance and litigation support )
July 1, 2003... Designed to provide complete compliance management for enterprise e-mail, instant messaging, voice mail and litigation support, Aungate (aungate.com), a new division of Autonomy (autonomy.com), is said to offer the first automated solution for...

Sourcebook announced. (News).(Information Today Inc. launches Streaming Media Industry Sourcebook)(Brief Article)
July 1, 2003... Information Today, Inc. (ITI, infotoday.com), KM World's parent company, announces the launch of the Streaming Media Industry Sourcebook, a new annual publication for technology managers and executive decision makers who are implementing rich...

Collaboration software--evolution and revolution: realizing the potential of the networked enterprise.
July 1, 2003... What do the following have in common--a petrochemical company trying to improve the performance of its deep-sea drilling operations, an advertising agency working on campaign collateral with a multinational client, and an aid agency trying to...

Behind the scenes at Wipro: How a KM vision became reality. (KMWorld 2002 Award).(Wipro Technologies)
July 1, 2003... [Editor's Note: Each year, KMWorld presents two awards--one to a vendor for KM Promise and one to a practitioner for KM Reality. This article focuses on the 2002 KM Reality Award winner, Wipro Technologies.] Wipro Technologies' (wipro.com)...

Keeping the documents straight with KM: don't fall behind the eight ball. (Financial Services).
July 1, 2003... Because financial institutions must keep up with key regulations and ensure compliance, their document and knowledge management practices have to be beyond reproach. In addition, financial services companies must meet all of those...

Search plus: far-reaching and versatile in the enterprise.
July 1, 2003... As the volume of information stored in enterprise repositories continues to grow, the need to search that information to aid in decision making has also grown. Searching has become more sophisticated, with natural language and personalization...

Evaluating digital rights management technology. (DRM).
July 1, 2003... Digital rights management (DRM) technology has emerged to protect and manage the intellectual property ownership, commerce and privacy rights of digital content creators and owners as their content travels through the value chain from creator...

The information formula. (Opinion).(Publisher of KM World magazine)
July 1, 2003... Hugh loaned me this space to share some news. A few weeks ago, the folks at ITI (KMWorld's publishing house) offered me the privilege to take on the job of publisher of KM World magazine. My goal in accepting this role is to maintain the...

Model knowledge. (Opinion).
July 1, 2003... We understand things by seeing how the new thing is like an old thing. That means that we can't ever be radically surprised by anything, but it also means that we're capable of learning, assuming that learning has something to do with fitting...

How do you measure success? (Opinion).(Successful KM system contributes to achieving goals of enterprise while enhancing job performance )
July 1, 2003... [Editor's Note: This is seventh in a series on KM implementation techniques.] A successful KM system contributes to achieving the goals of the enterprise while enhancing job performance and increasing the job satisfaction of each member of...

Knowledge to go. (Personal Toolkit).(Laptops are discussed)
July 1, 2003... It's been five years now that I've been basing my own knowledge work off of state-of-the-art 3-pound laptops. Before that, of course, I used laptops, too. (My first, a 12pound Kaypro 2000 8088 DOS portable, survived a 100-mph collision in...

Exhibitor Spotlights.(KM World & Intranets 2003 conferences & exposition)
July 1, 2003... KM World & Intranets 2003 conferences & exposition October 14-16, 2003, Santa Clara Convention Center, Santa Clara, CA 80-20 SOFTWARE Since inception, the 80-20 Software mission has been to help companies cut costs and improve...

Global giant extends grip on knowledge. (KM in Practice).(Motorola Inc.)(Brief Article)
July 1, 2003... Motorola (motorola.com) is expanding its use of the collaboration and knowledge management software that is the foundation for its global intranet called Compass. Brad Bosley, manager of content management and collaboration systems for...

Glazed with sweet success. (KM in Practice).(Krispy Kreme (krispykreme.com) is using KM technology )(Brief Article)
July 1, 2003... The doughnut creator Krispy Kreme (krispykreme.com) is using KM technology to help keep its business operations running in pace with the rising popularity of it product. The $400 million company is using corporate performance management...

Georgia on its mind. (KM in Practice).(Portal initiative)(Brief Article)
July 1, 2003... The state of Georgia (georgia.gov) hopes to get the most from its intellectual capital through implementation of search and categorization software at www.georgia.gov--its new, multiagency, online resource for residents, businesses and...

Meeting manufacturing goals. (KM in Practice).(MAPICs uses knowledge management technology for customer service department)(Brief Article)
July 1, 2003... In selecting knowledge management technology for its customer service department, MAPICS (mapics.com) focused on three goals: * to capture and manage knowledge in the workflow from all its customer care specialists, * to give customer...

EPA OKs BI. (KM in Practice).(EPA turns to business intelligence software )(Brief Article)
July 1, 2003... The U.S. Environmental Protection Agency (epa.gov) has turned to business intelligence software to help retrieve and evaluate data. The EPA is deploying an enterprise performance management dashboard from Business Objects (businessobjects.com)...

Developing the staff. (KM in Practice).(University of Sheffield selects Docent's Learning Management System (LMS) to deliver online learning)(Brief Article)
July 1, 2003... The reputation of a university depends largely on its ability to recruit and retain qualified staff. A British university has implemented software from Docent (docent.com) to help meet its staff training and development needs. The...

KM practitioners move ideas forward: transforming the old into the new through the research and development process. (R&D).
July 1, 2003... The research and development process must be well-documented, especially in a regulated industry such as pharmaceuticals, where the process is carefully scrutinized. The development of a new drug or other product can take years and involve many...

Human resources boost. (News).(Workscape will resell Authoria's U.S. Benefits, U.S. Policies and eSPD Health and Welfare applications)(Brief Article)
July 1, 2003... Targeting all vertical markets, Workscape (workscape.com), which offers benefits and work force management solutions, and Authoria (authoria.com), a provider of personalized, Web-based human resource communications, have reached a new...

Help for Sarbanes-Oxley. (News).(Open Text launches corporate governance platform for flagship product Livelink)(Brief Article)
July 1, 2003... With its launch of a corporate governance platform for its flagship product Livelink, Open Text (opentext.com) says it gives companies a single system to manage critical information and collaboration in the face of Sarbanes-Oxley regulations....

A reality check for CRM.(Customer relationship management)
July 1, 2003... It's gut-check time for Customer Relationship Management. And I don't only mean for the marketplace that provides the software tools and infrastructure pieces that help users accomplish superior service. It's a tough time to be on either side...

CRM--It's just good business.(Conversation with Andrew Pery, chief marketing officer and senior vice president, Hummingbird Ltd)
July 1, 2003... A conversation with andrew pery, chief marketing officer and senior vice president, hummingbird ltd. It would be just TOO easy if CRM--Customer Relationship Management--could be easily pigeonholed as a discrete set of tools and processes...

Legal firm looks to the future of collaboration with clients.(Aird & Berlis LLP)
July 1, 2003... Aird & Berlis LLP (A&B) is a prominent, full-service corporate law firm with a large, diversified, national and international practice. The Canadian-based firm represents some of the world's largest corporations as well as a wide array of...

Customer Lifecycle Management: finding value from visibility into your customers.
July 1, 2003... In a daily ritual known to thousands of sales and service professionals in a wide range of industries, corporations lock themselves into a time warp by using traditional solutions in the hope of providing superior customer communications while...

Using CRM tools for success in the mid-market.(Customer relationship management)
July 1, 2003... More than ever, today's companies are seeking ways to reduce the cost of going to market and to obtain a better understanding of their customer base to decrease customer churn and maximize customer profitability. Middle market businesses have...

Bringing understanding to the call center through data management and voice recognition.
July 1, 2003... Autonomy Success in the call center market depends on getting the right information to customer service staffers faster, so that they may provide quicker, more efficient service. Challenges arise as the number of customers and incoming...

Improving fundamental processes for profitability: accelerate conversion cycles and re-channel revenue toward corporate goals.
July 1, 2003... If only getting "back to basics" was... well, basic. The fact is that each business basic consists of a complex web of people, process and information interactions, and changing these systems, confirmed habits and entrenched processes is a task...

Creating a cohesive CRM strategy.(Customer Relationship Management)
July 1, 2003... Customer Relationship Management (CRM) is not a new concept. The cultivation of the relationship between vendor and customer was present in the earliest sales transactions. With the surge of CRM technologies in recent years, companies have...

A tale of two solutions: KMWorld & Intranets 2003 provide the best of both worlds.
July 1, 2003... Underscoring the basic symbiotic relationship between (a.) informational content and (b.) the many ways it is delivered to the end user, two major events have joined forces to maximize the impact of that important relationship. The KMWorId &...

Packing in more punch. (News).(eServer 5.2 from Primus Knowledge Solutions will be released this month)(Brief Article)
July 1, 2003... Designed to allow customer service and support agents to continually capture, create and refine answers to customer problems within their workflow, eServer 5.2 from Primus Knowledge Solutions (primus.com) will be released later this month. ...