KMWorld articles from July 2002

KMWorld archives from July 2002

Upgrading ESP: Tacit adds Oracle support to expertise software.(Tacit Knowledge Systems Inc.)(Brief Article)(Product Announcement)
July 1, 2002... Tacit Knowledge Systems (tacit.com) has released Version 14.0 of its Expertise Services Platform (ESP), which forms the core of Tacit's modular solutions architecture to connect people to expertise, information and activity across their...

Plumb into collaboration: Gadget suite integrates capabilities from Lotus.(Brief Article)(Product Announcement)
July 1, 2002... Plumtree Software (plumtree.com) has introduced the Enterprise Class Gadget Suite for Lotus Collaboration (lotus.com), which is said to be a collection of Web services that integrate the most valuable capabilities from Lotus Sametime and Lotus...

Expertise escalation: Organik software provides virtual link to researchers.(Brief Article)
July 1, 2002... Sopheon (sopheon.com) has announced it has enhanced its Organik software to create an expertise location solution that integrates access to internal and external experts and published information sources. Organik software is used to support...

Citrix serves up new offering. (News).(Brief Article)(Product Announcement)
July 1, 2002... Citrix Systems (citrix.com) has introduced NFuse Elite, a portal server said to give users secure, point-and-click access to their own personalized set of applications and content. Administrators, on the other hand, get the ease and convenience...

Targeting KM and e-learning. (News).(Brief Article)
July 1, 2002... Hyperwave (hyperwave.com) and Autonomy (autonomy.com) have announced an extended OEM partnership to develop mutual prospects in the knowledge management and e-learning markets. The deal calls for the two companies to recommend each other's...

Entopia and Vitalect strike deal. (News).(Brief Article)
July 1, 2002... Entopia (entopia.com), a bottom-up" knowledge management vendor, and Vitalect (vitalect.com), which provides custom e-learning content offerings, have announced a partnership the companies say will leverage their respective technologies to...

Inxight upgrades MetaText Server. (News).(Brief Article)
July 1, 2002... Inxight (inxight.com) reports it has made significant enhancements to its MetaText Server product, including a repository for efficiently storing metadata; a collection manager for easy scheduling of Web and file system crawls to continually...

Server integrates ID management. (News).(Sun ONE Portal Server )(Brief Article)
July 1, 2002... Sun Microsystems (sun.com) has developed what it calls the industry's first portal server to include fully integrated, secure identity management. The company has also announced its product roadmap to support the leading J2EE servers: BEA...

CRM access by department.(customer relationship management)(Brief Article)(Statistical Data Included)
July 1, 2002... CRM access by department 2002 CRM 2001 CRM database database Inside sales 86% 71% Marketing communications 76% 48% Customer...

Multimedia collaboration. (News).(Brief Article)(Product Announcement)
July 1, 2002... Centra (centra.com) has unveiled CentraOne 6.0, which it says is the first integrated enterprise multimedia collaboration and knowledge delivery platform capable of meeting the full range of data conferencing and knowledge delivery needs of any...

Pivotal CRM goes vertical. (News).(Brief Article)
July 1, 2002... Pivotal (pivotal.com) is developing what it claims are the first vertical CRM offerings specifically designed for mid-enterprise companies. Pivotal also announces it is working closely with strategic partner Cap Gemini Ernst & Young (cgey.com)...

Advanced Reality develops PPT adapter. (News).(PowerPoint)(Brief Article)
July 1, 2002... Advanced Reality (advancedreality.com) has developed the Presence-AR Adapter for Microsoft PowerPoint, which Advanced Reality says adds secure, real-time interactive presentation capabilities to any copy of PowerPoint. The Presence-AR Adapter...

Learn, learn, learn. (News).(alliance between Plateau Systems and Documentum)(Brief Article)
July 1, 2002... Plateau Systems (plateau.com) and Documentum (documentum.com) have formed an alliance to offer Documentum's ECM platform as an integrated component of the Plateau 4 Learning Management System. The integration allows organizations to link...

KM helps ease home mortgage marathon: as more financial institutions unite, their databases must fuse as well. Find out where KM fits into the process. (Financial Services).(knowledge management)
July 1, 2002... In the financial services industry, it is common for a mortgage or other loans to be bought and sold. My current mortgage, which is a little more than a year old, has already been sold to another financial institution I can personally attest to...

Computer security meets KM-knowing when to worry. (Security).(knowledge management)
July 1, 2002... Critical knowledge assets must be protected from external and internal threats, but the flood of alerts and alarms soon becomes a knowledge management issue itself. How can that data be interpreted and turned into actionable knowledge? The...

Imparting knowledge through storytelling. (Knowledge Architecture).(part 2)
July 1, 2002... This is the second installment of a two-part series in which author Tom Reamy discusses the need for organizations to create a "knowledge architecture" that captures the knowledge transmitted through storytelling. As Peter Orton of the IBM...

Web services: what's up? (Opinion).(Brief Article)
July 1, 2002... I made a promise a long time ago to a former colleague that I would never begin anything I wrote with a definition--too amateurish, too simple, Journalism 101. I've been to several conferences over the past two months at which Web services...

Knowledge abundance. (Opinion).(Brief Article)
July 1, 2002... Hubert Dreyfus is the author of one of my favorite books, "What Computers Can't Do," a convincing philosophical argument against the possibility of the interesting types of AI. Now he's written a brief against the Internet called "On the Net,"...

Knowledge management: practical aspects of implementation. (Opinion).(Brief Article)
July 1, 2002... Implementing a KM system can be complex and dynamic, no matter how well planned and developed. Inevitably a degree of organizational inertia is focused on the current rather than the new. Within an enterprise, personal and group interests can...

Personal toolkit: taking the personal approach to enterprise KM. (Personal KM).(knowledge management)(Brief Article)
July 1, 2002... Disenchantment with top-down KM technologies is well-known. A 2001 Bain & Company (bain.com) poll ranked knowledge management only 19th out of 25 categories of management tools. Whenever a corporation tries to maximize the value it extracts...

Software developers take their own medicine. (Knowledge Management).
July 1, 2002... Software developers have something of an advantage over other users when they implement their products for in-house purposes. They are likely to have a deeper understanding of a product's intent and potential, which can help them achieve...

Turbulent times for DAM. (Digital Asset Management).
July 1, 2002... Ovum defines digital asset management (DAM) as the process and technology of digitizing, logging, storing, managing, tracking and distributing rich media assets through multiple channels. The definition sets out some general guidelines and...

Policy hubs and closed loops: clockwise vs. counterclockwise market strategies. (Policy Hubs).(Brief Article)
July 1, 2002... IDC (idc.com) has postulated the need for a policy hub as the critical link from analytics to action in a closed loop system. Information flows in a clockwise direction from operations to tracking of business results to analysis/modeling to...

Managing Web content. (Content Management).
July 1, 2002... Web sites today are rich in content and transactional in nature--a trend that has prompted the integration of content management systems with web development software, according industry observers. "Companies don't want to have to have one...

KM & Intranets World 2002 Conferences & Exposition. (Special Conference Preview).
July 1, 2002... A Mega Event Dedicated to Knowledge Management, Intranets, and Portals October 29-31, 2002 Santa Clara Convention Center Santa Clara, CA The KMWorld and Intranets conferences have co-located to create the world's largest...

KM conference report. (KM Conferences).
July 1, 2002... During May, three important conferences dealt with the topic of knowledge management: the American Productivity and Quality Center (apqc.org) KM conference in Arlington VA; The Conference Board's (conferenceboard.org) Knowledge Management and...

Calendar.(Brief Article)
July 1, 2002... September * A closer look at KM,s role in supply chain management * Solutions in practice: legal * Tech focus: document management October * A closer look at KM's role in customer relationship management * Solutions...

There is an "e" in team. (News).(Brief Article)
July 1, 2002... Targeting customers in high technology, heavy engineering and institutional financial services markets, ePeople (epeople.com) announces Teamwork 4.0, a Web-based collaborative CRM application. EPeople says Teamwork 4.0 provides a problem...

Factiva offers Developer's Kit. (News).
July 1, 2002... Factiva (factiva.com) has released an application programming interface that allows developers to create customized applications that integrate Factiva's content and functionality into users' workflow systems. The Factiva Developer's Kit...

Supernatural, and the zen of collaboration.(collaboration in industry)
July 1, 2002... In February 2000, Carlos Santana won an astonishing nine Grammy Awards for his album, "Supernatural." It was a great day of celebration for me. Carlos Santana is a musical genius and has never wavered from his relentless quest for breakthrough...

Knowledge management in the millennium.
July 1, 2002... For many IT professionals, knowledge management, often referred to as KM, is perhaps one of the most confusing and challenging technologies to implement and derive a clear ROI from. Several years ago many KM projects were thought to be...

Accelerating innovation.(Centric Software Inc.)(Statistical Data Included)
July 1, 2002... The competitive necessity of collaboration is undisputed. Manufacturers outsource up to 80% of product design to their supplier network, and must be able to bring together their extended enterprise and design chain partners throughout the...

Most common CRM metrics.(customer relationship management)(Brief Article)
July 1, 2002... Most common CRM metrics 2002 CRM 2001 CRM database database Improved customer service ratings 52% 44% General system...

ECM isn't a product, it's a strategy: content integration key to successful ECM strategies. (Sponsored Content).(Enterprise Content Management)
July 1, 2002... Most large companies have disparate islands of content--documents, images, digital assets and other unstructured data--distributed throughout the enterprise. Complicating matters, this content is stored in different repositories, databases and...