KMWorld articles from February 2005

KMWorld archives from February 2005

Who matters in KM?(Knowledge Management)(Editorial)
February 1, 2005... That's a question I struggle with all the time, but especially now, as I finalize our annual list of 100 Companies that Matter in Knowledge Management. We'll publish it in our next issue, and we're now right down to the wire trying to hone it...

Breaking free of the desktop.(forecasts and trends)
February 1, 2005... One of the most powerful trends Ovum (ovum.com) has watched emerge over the past 18 months has been the move to handheld technologies. From Palms (palm.com) and BlackBerries (blackberry.com) to the iPod (apple.com/ipod). Almost everyone who...

In praise of knowledge workers.(Economic aspects)
February 1, 2005... Basex (basex.com) recently named the "knowledge worker" as our Person of the Year for 2004, in recognition of the impact that knowledge workers are having on the economy. Today, without the knowledge worker, much of the business world would...

Market penetration of collaboration tools.
February 1, 2005... Market Penetration of Collaboration Tools [GRAPHIC OMITTED] Source: META Group

Refining the search for recruits.(News)(Peopleclick, recruitment management system)(Brief Article)
February 1, 2005... Peopleclick (peopleclick.com), a work force acquisition provider for global companies, has deployed an enterprise search solution that provides conceptual search and scalability for its clients. Peopleclick is using Fast Search & Transfer's...

Propelling productivity at KLM.(News)(KLM Royal Dutch Airlines, support chain software)(Brief Article)
February 1, 2005... Electronic delivery of data is enhancing productivity for KLM Royal Dutch Airlines' (klm.com) Engineering and Maintenance department. KLM uses support chain software to deliver maintenance data to its 3,500 engineers and mechanics responsible...

UB libraries leverage XML.(News)(University of Buffalo, library management system )(Brief Article)
February 1, 2005... The University of Buffalo (UB, buffalo.edu) has deployed an XML-based library management system to manage its online library data. With more than 2 million catalog pages to manage--including books, serials, electronic resources and other...

Getting a charge from content management.(News)(BC Hydro and Power Authority)
February 1, 2005... A few years ago, BC Hydro (bchydro.com), a large electric utility company in British Columbia, decided to evaluate content management systems because of the rapidly growing body of sophisticated content on its Web site and intranet. Its goals...

Improving research visibility.(News)(Information management)
February 1, 2005... The University of Southern California Information Sciences Institute (USC-ISI, isi.edu) needed an easy way for researchers to exchange information and post updates about their projects. Richard Nelson, ISI's IT director, says the Institute...

How KM can help cure medical errors.(knowledge management)
February 1, 2005... Through improved delivery of medical information and expanded use of mobile technology, KM is helping to reduce errors and improve patient care. Maybe this will put the problem in perspective: Medical errors in hospitals cause as many deaths...

FAST Enterprise Search Platform provides a highly scalable, single point of access to data: IBM and Fast Search & Transfer help transform enterprise search, unifying and delivering an integrated view of mission-critical data.
February 1, 2005... Massive amounts of information are generated in pharmaceutical and biotechnology companies, healthcare organizations, academic institutions and regulatory agencies every day. Increasingly, scientists, product managers and compliance officers...

Delivering on the promise of enterprise portals--Part 1: portals have assumed a requisite place in the IT infrastructure of major enterprises. So what functionality do most of the leaders bring to the table, and by what strategic factors can you tell them apart?(Portal software)
February 1, 2005... At the height of the portal craze in 2000, more than 100 vendors offered portal products. In the last few years, according to Gartner (gartner.com), industry consolidation has winnowed that number down to less than 40. As often happens when an...

The evolution of desktop search--good news for the knowledge worker.(information management)
February 1, 2005... After years of undeserved obscurity, the category of desktop search has finally tipped into its own little Cambrian explosion of product announcements and major upgrades from big and small players, signaling an important evolutionary event in...

Autonomy.(Desktop Search Solutions)(Autonomy Corporation PLC)(Brief Article)
February 1, 2005... Autonomy Corporation plc is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge...

Google.(Desktop Search Solutions)(Google Inc.)(Brief Article)
February 1, 2005... Between the mountains of e-mail, instant messages, documents, spreadsheets, presentations and web pages created and viewed every day, you are overloaded with information. On your office or home computer, Google Desktop Search connects you to...

ISYS Search Software Inc.(Desktop Search Solutions)(Brief Article)
February 1, 2005... When it comes to full-featured, secure desktop search technology, ISYS Search Software has led the way for the past 16 years. The company's ISYS: desktop product was first introduced in 1989, and since that time has been adopted by more than...

SER Solutions, Inc.(Desktop Search Solutions)(Brief Article)
February 1, 2005... E-Mail, Desktop, and Enterprise Search Solutions Tired of the promises made by other solutions that still rely on dated keyword search technologies? Have the new freeware offerings from brand name companies left you feeling a bit less than...

Enterprise search, Part 1.(Roundtable Discussion)(Panel Discussion)
February 1, 2005... KMWorld recently hosted a roundtable discussion that focused on enterprise search and the Minnesota North Star Web site and search engine. Led by KMWorld senior writer Judith Lamont, the roundtable included Eileen Quam, information architect at...

Financial services have it tough.(management)
February 1, 2005... I guess it's hard to feel sorry for the financial services industry. I mean, they're holding all the cash, right? So it would be silly of me to try to convince you that financial services institutions (FSIs, for short) deserve a certain amount...

Meeting the compliance requirements for financial services.
February 1, 2005... The financial services industry has undergone significant changes in the past five years with respect to customer service and regulatory compliance. Financial institutions are faced with an increasing number of federal and state regulations...

Facilitating compliance in today's financial services institution.(Regulatory compliance)
February 1, 2005... In financial services, the advent of the Sarbanes-Oxley Act of 2002 created unprecedented concern and activity regarding financial reporting and regulatory compliance. Financial services institutions (FSIs) are being forced not only to assume...

Pioneering financial self-service online.(Information management)
February 1, 2005... The concept of self-service is nothing new to the world of banking and finance. In fact, the industry was a pioneer in self-service. You've undoubtedly heard the analogy of the ATM and online self-service--how many people today go to their...

Corporate conscience.(From The Editor)(tsunami relief effort)(Editorial)
February 1, 2005... How is your company helping the tsunami relief effort? [ILLUSTRATION OMITTED] Shortly after the scope of the devastation became clear, Information Today, KMWorld's parent company, announced it would offer a 50% match to its employees'...

The virtue & vice of audio.(From The Editor)(Editorial)
February 1, 2005... I'm all in favor of podcasting. I think it's interesting, important and even cool (although having me be an arbiter of cool is like handing Donald Duck the wine menu). So why is it that I don't ever listen to podcasts? [ILLUSTRATION...

Capturing complex conversations.(Personal Toolkit)(Audio software)
February 1, 2005... In the past, I have talked about the value of carrying digital recorders for capturing spontaneous ideas and conversations, as well as dictating text or documenting interviews and conferences (see "Personal Toolkit" March 2002). I've...

New clinical trial software from ePeople.(Industry Watch)(CTMail)(Brief Article)
February 1, 2005... ePeople's (epeople.com) latest contribution to e-mail management is a new version of CTMail, which offers enhanced capabilities that accelerate end-to-end clinical trials through shared processes. Designed for clinical researchers in...

Customize without coding.(Industry Watch)(Captiva Software Corp., InputAccel)(Brief Article)
February 1, 2005... Captiva (captiva.com) has released InputAccel for Invoices 1.1, which automates invoice data entry, reduces the amount of labor involved in the A/P process and eliminates late fees, the company reports. Captiva further claims the new release...

A deep well for DAM.(Industry Watch)(dgital Asset mnagement, Open Text)(Brief Article)
February 1, 2005... Open Text (opentext.com) has announced the latest release of Artesia for Digital Asset Management (DAM). Version 6.0, an enterprisewide solution, provides new security features built on a service-oriented architecture. In order to minimize...

Verity inks Dralasoft deal.(Industry Watch)(Software industry)(Brief Article)
February 1, 2005... Verity (verity.com) has completed the acquisition of Dralasoft (dralasoft.com), a developer of Javabased technology for business process management (BPM), for an all cash payment of approximately $8 million. The deal includes Dralasoft's...

Edocs delivers comprehensive self-service.(Industry Watch )(Siebel Systems Inc. acquires edocs Inc.)(Brief Article)
February 1, 2005... Siebel Systems (siebel.com) has signed a definitive agreement to acquire Edocs (edocs.com), a provider of e-billing and customer self-service software solutions. With the move, Siebel expects to deliver a comprehensive self-service solution....

ServiceWare and Kanisa to merge.(Industry Watch)(Software industry)(Brief Article)
February 1, 2005... In a move to address the growing service resolution management (SRM) market, Kanisa (kanisa.com) and ServiceWare (serviceware.com) have signed a definitive agreement to merge in an all-stock transaction. The new name of the combined company has...

Structured DM.(Industry Watch)(document management)(Brief Article)
February 1, 2005... Version 4.3 of Astoria Software's (astoriasoftware.com) namesake product has been developed to enhance XML authoring for distributed work groups. Enabling secure Web authoring, Astoria Version 4.3 also delivers features designed to make it...

An end-of-the-year resolution.(Industry Watch)(Kana Software Inc., customer relationship management software)(Brief Article)
February 1, 2005... KANA (kana.com) has introduced Resolution, process-driven customer service software focusing on resolution within the customer support process. By enabling contact center agents to resolve customer inquiries faster, more accurately and...

Calendar.(Calendar)
February 1, 2005... March 05 Enterprise content and document management "100 Companies That Matter" special report April 05 Enterprise search Smart enterprise suites Solutions for local/state government May 05 Records and...

LexisNexis buys Interface Software.(Industry Watch )(LexisNexis Group, Interface Software Inc.)(Brief Article)
February 1, 2005... LexisNexis (lexisnexis.com) has purchased Interface Software (interface.com) in a move to enhance and develop products for legal and professional services firms in the United States, the United Kingdom and Australia. Interface's client...

Integic and Corticon form alliance.(Industry Watch )(Integic Corp., Corticon Technologies)(Brief Article)
February 1, 2005... Integic (integic.com), known for its business process management solutions, and Corticon (corticon.com), a provider of business rules management systems, have joined forces to offer an integrated solution. The companies say customers...

Centric acquires Framework.(Industry Watch)(Centric Software Inc., Framework Technologies Corp.)(Brief Article)
February 1, 2005... Centric Software (centric.com), a provider of innovation management software, has purchased virtually all the assets of Framework Technologies (frametech.com), a privately held developer of project collaboration, product innovation and...