KMWorld articles from February 2003

KMWorld archives from February 2003

ServiceWare's pocket KM: wireless field service solution delivers knowledge.
February 1, 2003... ServiceWare (serviceware.com) has introduced its Field Service software, which is designed for remote personnel looking to access customer service and knowledge using ServiceWare's offline application and/or a wireless device. The company...

Extending CRM features: customers, partners and employees portal up.(customer relation management )(Onyx Software Corp.)(Brief Article)
February 1, 2003... Onyx Software (onyx.com) has launched Customer Portal (OCP) 4.0 and Partner Portal (OPP) 4.0, two of the three integrated portal solutions offered by Onyx as part of its Enterprise CRM suite. The company reports that along with Onyx Employee...

The next big thing? software suite for citizen relationship management.(Brief Article)
February 1, 2003... Knexa (knexa.com) has just released Version 6.3 of its SuiteResponse Citizen Service. Further, the company says, its FasTrak implementation methodology has also been enhanced based on feedback gained from customer implementations. FasTrak...

Documentum completes its purchase of TrueArc. (News).(Brief Article)
February 1, 2003... Documentum (documentum.com ) has completed its all-cash acquisition of privately held TrueArc for $3.6 million. As a result of the deal, Documentum now offers Records Manager, formerly known as TrueArc ForeMost Enterprise. Documentum says...

FatWire updates its UE add-on. (News).(UE Secure Deploy)(Brief Article)
February 1, 2003... FatWire Software (fatwire.com) has launched UE Secure Deploy, which it says is the only software product to improve the security, availability and scalability of enterprise Web sites and content-centric Web applications. UE Secure Deploy is an...

SBI to acquire Razorfish. (News).(SBI and Company Inc.)(Brief Article)
February 1, 2003... Professional services firm SBI and Company (sbiandcompany.com) has signed a definitive agreement to acquire IT consulting company Razorfish (razorfish.com). SBI says its customer-, employee-, supplier- and enterprise-facing solutions...

Special section: e-learning world; bridging the worlds of e-learning and KM. (E-Learning World).(knowledge management)
February 1, 2003... Knowledge management and e-learning have much to offer each other, but are not yet integrated in practice. Generally, knowledge management initiatives have been driven by strategic planners who want to make the most of the intellectual capital...

A primer on e-learning ...The framework, the market, the players. (E-Learning World).(knowledge management)
February 1, 2003... The term e-learning is fraught with confusing definitions. The one that I find useful is from IDC (idc.com), which defines e-learning as: synchronous or asynchronous learning that is conducted over Internet, intranet, extranet or other...

Securing a vulnerable Web. (Security).
February 1, 2003... Concerns about cyberterror and homeland security have created a new urgency in protecting cyberspace and the associated business activities it supports. Few Internet technologies illustrate the tension between open communication and security...

Integration is key to making the most of KM: EAI ties together knowledge from legacy systems, customer databases and more. (EAI).(Enterprise application integration )
February 1, 2003... Enterprise application integration (EAI) is being used as a knowledge management strategy, tying together critical bits of information gathered from various systems throughout the enterprise. EAI systems must link with legacy systems,...

KM bookshelf.(knowledge management)(Editorial)
February 1, 2003... CKOs and other knowledge management professionals have been hearing the increasing drumbeat of ROI, ROI, ROI about KM initiatives for the past couple of years. In many quarters, even the term knowledge management became taboo--or at least...

Knowledge and anonymity. (Opinion).(on the Internet )
February 1, 2003... A debate is wanting to rage. It's about digital identities and the fate of anonymity on the Internet. The argument is boiling under the surface, but it needs to happen in the open, everywhere, for much of what we value about the Web is at...

A KM oversiqht structure.(knowledge management)(Editorial)
February 1, 2003... This is second in a series on KM implementation techniques. As practitioners of knowledge management, we constantly strive to find ways to transform KM concepts into practical and implementable actions. This means that we have to fit the...

Broadcast news. (Personal Toolkit).(knowlesge management and Visual Communicator from Serious Magic )
February 1, 2003... For more than a year now, Hugh McKellar has been letting me play in this space. Personal knowledge management (PKM) barely existed at the beginning of 2001. Now, more and more KM practitioners are seeing how issues addressing individual...

Portal progress and KM: Computer Associates' CleverPath. (Portals).(knowledge management)
February 1, 2003... Computer Associates' (CA, ca.com) CleverPath Portal is one of the real veterans of the portal space. It began as a decision processing portal and gradually evolved into an integrative framework encompassing a diverse set of CA applications,...

Processing unstructured forms on the fly. (Forms Processing).
February 1, 2003... According to Laura Ramos, director of Research at Giga Information Group (gigaweb.com), unstructured data accounts for nearly 80% of all corporate data on record. That includes all data types, including e-mail and voice messages, presentations,...

Legal eagles take KM to the Net: as attorneys collaborate with far-flung clients and colleagues, the need to share knowledge is key. (Legal).(knowledge management)(Dorsey and Whitney L.L.P.)
February 1, 2003... Attorneys spend an average of 6% to 9% of their revenues on technology, according to industry experts, which stacks up fairly well with other industries like pharmaceuticals, which spends about 5% on IT. But until recently, lawyers have focused...

Making marketing make sense. (KM in Practice).(MFS Investment Management)(Finite Matters Ltd.)
February 1, 2003... MFS Investment Management (mfs.com), a large mutual fund company, has deployed an automated enterprise authoring and publishing system to meet the information needs of its customers. The solution consists of Adobe (adobe.com) FrameMaker...

CRM serves as strategic centerpiece. (KM in Practice).(customer relations management)
February 1, 2003... Lincoln Partners (lincolnpartners.com), a Chicago-based investment bank, has selected a professional services CRM solution to support its business development strategy. The software will help with its game plan to outpace the competition in...

From unstructured data, BI flows. (KM in Practice).(Eastman Chemical uses software from ClearForest )(Brief Article)
February 1, 2003... Extracting competitive and business intelligence from vast and varied data repositories is crucial to Eastman Chemical (eastman.com), so it has turned to software from ClearForest (clearforest.com) for help managing its unstructured data. ...

Pilot proves software's potential. (KM in Practice).(knowledge management)(West Group)
February 1, 2003... The specifics of how KM technology can help law firms prepare for legal battle was illustrated during a recent pilot project at the law firm Dickstein Shapiro Morin and Oshinsky (dsmo.com). Information mining tool West km--developed by West...

Monsanto puts a friendly face on hard software. (EAI).
February 1, 2003... The back office isn't the only battleground in the EAI space. Sometimes integration can occur at the final mile--on the user's desktop where he or she directly interacts with the application. Monsanto (monsanto.com), for example, shares a...

The world according to Optika. (EAI).(Optika Inc.)(Brief Article)
February 1, 2003... With Web services functionality and .Net interoperability, Acorde 3.0 from Optika (optika.com) includes extended integration capabilities with Oracle E-Business Suite and the Microsoft Business Solutions (MBS) product family. Also included...

Cimmetry unveils AutoVue 17. (EAI).(Brief Article)
February 1, 2003... Developed for the A/E/C, engineering, manufacturing and electronics markets, AutoVue 17 from Cimmetry (cimmetry.com) allows multiple users to hold synchronous, collaborative review sessions on virtually any document over an intranet, extranet...

iManage extends program, offers catalog. (EAI).(Brief Article)
February 1, 2003... iManage (imanage.com) has announced new partners to its iDevelop program, which brings together companies that have developed software applications that integrate with iManage WorkSite. The company also introduced a new Solutions Catalog...

Left brain; right brain.(process management )
February 1, 2003... There's a definite "left-brain/right-brain" thing going on the healthcare/insurance market for IT products and services. Take, for instance, workflow and its smarter, prettier cousin, "business process management." As it's supposed to do,...

Matching market dynamics and compliance demands to the right technology partner.
February 1, 2003... The healthcare industry is awash in debatesre garding the Health Insurance Portability countability Act (HIPAA). Is HlPAApartof the problem or the answer? To keep up with mar ket dynamics and compliance demands, it will be prudent to partner...

Blue Cross and Blue Shield of Kansas City implements AWD.(Automated Work Distributor)
February 1, 2003... When Blue Cross and Blue Shield of Kansas City (BCBSKC) chose to implement the Automated Work Distributor[TM] (AWD[R]) from DST, they were looking to establish a more efficient and fraud-resistant infrastructure and fulfill approaching HIPAA...

New world of Business Process Management.(knowledge management)
February 1, 2003... Processes, those institutionalized rules writ ten years ago for "how we run our business are finally being dragged out of the bottom drawer and placed on the center of the desk top. At nearly every weekly meeting, business managers are...

Applying intelligence for business value and insight.(knowledge management)(Computer Associates)
February 1, 2003... In today's competitive business climate, especially in the health care and insurance industries, executives and decision makers need more immediate access to more relevant information than ever before. Decision makers need a more intelligent...