Information Age (London, UK) articles from September 2001

Information Age (London, UK) archives from September 2001

New game?(Brief Article)(Statistical Data Included)
September 10, 2001... It is one of those IT futures where you either get it or you don't. And those who do see huge opportunity and massive change. In name, 'web services' may sound like the primary function that the Internet has been fulfilling for the past...

Customer contact confusion.(Brief Article)(Statistical Data Included)
September 10, 2001... Customer contact centres are failing to meet service levels. According to research by independent consultant Optium, 70% of call centres are not meeting targets for voice calls, although 94% of managers believed their goals were being met. And...

The landscape for wireless applications.(Europe)(Brief Article)
September 10, 2001... The landscape for wireless application developers is taking shape, and models are emerging. According to a study by Booz Allen Hamilton, the five main areas making up the wireless software infrastructure are: consultancy services, data...

E-Volve-or-Die.com.(Review)
September 10, 2001... When an author sits down to write his masterpiece, it is not uncommon for him to shut himself away for months in an attempt to free himself from the distractions of everyday life. That would seem to have been the method favoured by Mitchell...