Canadian Manager articles from March 1994

Canadian Manager archives from March 1994

C.I.M. undertakes co-operative strategic plan. (Canadian Institute of Management) (CIM News)
March 22, 1994... As a result of a decision made at the last Annual General Meeting (AGM) in London, the National Council of the Canadian Institute of Management has undertaken development of a strategic plan. In a first for the Institute, the plan is being...

The termination interview: how to conduct it professionally and humanely.
March 22, 1994... Terminating the services of an employee, for whatever cause, is an unpleasant task. It is not only a distressing emotional experience for the employee being terminated, but it is also a stressful task for the person who must deliver the message....

Precision business analysis: a new breakthrough.
March 22, 1994... Many of today's successful organizations are aggressively implementing advanced computing and communications technologies to create new information infrastructures. Their efforts are designed to deliver a high level of value, and results, that...

Finesse in quality service - beyond 'a smile in every aisle.'
March 22, 1994... I'd never met the young woman before, but you'd think that we'd been childhood sweethearts who shared many memories. She smiled... and she didn't stop smiling. The lilt in her voice made her sound like a talk show hostess. Suggestions and...

Managing disputes: a lesson from the morgue.
March 22, 1994... Lasting lessons in business and management don't always come from MBA programs. Sometimes they originate from the most unexpected settings, and this is when their impact is greatest. One I remember came from a morgue. I was guarding this...

Growth through value and sales mix.
March 22, 1994... Whether a business is a distributor, retailer, manufacturer, or service provider, gross margin dollar revenue growth has been, for the past few years, and will continue through the 90's, to be the most critical task for general management....

Don't just do something, stand there! (implementing changes in the workplace)
March 22, 1994... Do you ever wonder if these new-fangled work place concepts that we are exposed to on a daily basis are really any better than the old way? Remember what the grey-haired folks used to say to Elvis Presley, "Don't just do something, stand...

Marketing to Generation X.
March 22, 1994... One of the hottest debates raging in marketing circles today is: how do we market to Generation X? Generation X, of course, is the young people coming up behind those of us who have been toiling in the trenches for the past 20 years or so: the...

Expert network may increase competitiveness.
March 22, 1994... A "Rent-an-Expert" network across the country would help Canadian businesses become more competitive. Knowledge Link Services Inc.'s goal is to advise businesses on how to prepare for the future by taking advantage of technology to remain...

Federally backed factorers now act as credit guarantors. (Moneycare)
March 22, 1994... As any chartered accountant will tell you, there is barely a business in operation today whose working capital hasn't been squeezed by the recession. Despite some signs of a recovery, more and more companies are discovering that their lenders...

Networking; tying the information together. (Computing)
March 22, 1994... That old premise of sharing is catching up with the 21st century as the idea of local area networks are cropping up in businesses across the globe. From large corporations to small businesses, local area networks can make life and doing...

The Next Phase of Total Quality Management: TQM II and the Focus on Profitability.
March 22, 1994... This practical guide explains total quality management II (QMII), which extends the fundamental principles of current TQM approaches and alters the focal mechanisms of traditional methods to create a hybrid strategy that accelerates the rate of...

Employment Equity.
March 22, 1994... While there is some public debate about the need for employment equity legislation, the weight of evidence demonstrates that entrenched patterns of discrimination in the Canadian workplace are not changing on their own as time passes, and that...

Integrated Advertising.
March 22, 1994... Marketers and Advertisers who want to survive the brutally competitive 1990s not only have to understand both basic advertising and direct marketing, but how to use both to convert a prospect into a new customer. The average consumer has become...