Canadian Manager articles from March 1992

Canadian Manager archives from March 1992

How to get out of the mid-management rut.
March 22, 1992... Is what you're doing in your job seeming to be repetitive? beginning to feel you' ve been passed over for a promotion? Does your career path seem blocked? These are some of the questions you may have been asking yourself about where you're...

Today's customers are tomorrow's profits.
March 22, 1992... In today's environment of scarce dollars, customers are in a position to demand -- and receive -- service excellence as the price of doing business. Organizations that are not tuned in to these service demands may not remain in business into...

Service service service. (importance of customer service)
March 22, 1992... It is not how many know OF us, it is HOW they know of us that is important. We live in a world where the only consistent thing is constant change. At this very moment in time we are witnessing a period of unprecedented global change....

Heroism in the new world market. (employing innovative business strategies in the global market)
March 22, 1992... Canadian business knows the challenge of the '90s -- to be competitive in a global marketplace. Meeting the challenge demands revolutionary change in the way business works. "As where and with whom we do business shifts, how we do business...

How to win through great customer service.
March 22, 1992... Customer service is everyone's responsibility in an organization. However, the basic, underlying commitment to service rests with the top person in that organization. It is not a responsibility that the top person can delegate. There are three...

Add value to your marketing.
March 22, 1992... The concept of value-added marketing has been around for a long time, but many organizations may not be sure if it can bring any direct benefits to them. As its name suggests, valueadded marketing is the concept of taking some existing...