Canadian Manager articles from December 1994

Canadian Manager archives from December 1994

Today's compensation systems: rewarding the wrong things.
December 22, 1994... Conventional methods of evaluating jobs encourage us to design unproductive structures and practices into our organizations, especially in regard to compensation systems. For example, would you be in favour of a manager in your organization...

Wiring and response for customer satisfaction.
December 22, 1994... With todays "wiring" opportunities for customer response, all businesses which rely upon the interface with and satisfaction of customers should be enjoying customer satisfaction levels at unprecedented highs. That, however, is not necessarily...

Picking a laser printer. (Computing)
December 22, 1994... When it comes to choosing a laser printer, many may think it is a shot in the dark. And, with so many laser printers to choose from in this information market, even the most professional can be lost. But this does not have to be the case if you...

A skeptic looks at Challenges & Choices....
December 22, 1994... -- and gives it a thumbs up -- When Babson College and Harvard Business School professor Jeffry A. Timmons, took a look at Ernst & Young's process "Challenges & Choices," he did so with a skeptical eye. After all, no one had ever...

Interpersonal skills key to sales performance.
December 22, 1994... Are interpersonal skills still a key to successful sales? Yes. According to results of a recent study, versatile salespeople -- those people who can adapt their selling style to the buying needs, and styles, of their customers -- have as much as...

Competitive edges.
December 22, 1994... Until recently, businesses could win customers by excelling in one dimension. In effect, their message was, "You can have it cheap, or you can have it good, or you can have it fast. Pick one." Now, customers are replying, "I want all three."...

Surveys reveal some executives ignore the human side of their organizations.
December 22, 1994... Executives and their employees disagree about the effectiveness of change initiatives, according to a study released by international management consultants Kepner-Tregoe, Inc. The study, documenting the results of parallel surveys the...

ISO 9000: is it for real?
December 22, 1994... Is ISO 9000 for real? Absolutely! It is not just another fad or trendy management program with a limited life span. ISO 9000 is international in its scope and application and has bottom line implications for all organizations both in the short...

Making reengineering happen.
December 22, 1994... Reengineering is the hottest trend in management today. When properly implemented, reengineering can deliver extraordinary gains in speed, productivity and profitability. Buy why, after implementing this cutting-edge management tool, are many...

Multinationals favor local talent: trend opposite to past experience.
December 22, 1994... Human resource executives at American-based multi national corporations report that they now predominantly hire local managers and high-level personnel in the countries outside of the United States where they do business. In the past, these...