Canadian Manager articles from December 1992

Canadian Manager archives from December 1992

Professionalism, knowledge and ethics.
December 22, 1992... A sure-fire approach to satisfying client expectations Businesses that provide professional services to their clients are increasingly being challenged. Are their services, whether financial, accounting, medical or other really relevant to...

What is your innovation style?
December 22, 1992... Traditionally senior management and R&D turf, creative innovation is now a requisite at every level of an organization committed to growth and a quality initiative. "It is critical for corporations to tap into the individual styles of...

How to create self-sufficient employees and why would we want to?
December 22, 1992... The above phrases were printed in a newspaper article which described some employee "unrest" at a major U.S. corporation. What we see demonstrated in this article are employees legitimately troubled about activities being performed within their...

Green marketing begins at home.
December 22, 1992... What can one say about marketing "the green revolution" that has not now been said in many, many other places, and probably better? In fact, this very column has already dealt with socially responsible marketing and the environment, and...

Try invoice discounting as alternative financing.
December 22, 1992... Here's a sad, though common, scenario for many of today's small businesses: Receivables are stretched to the limit -- 90 days isn't unusual -- and cash flows have slowed to a trickle. Meanwhile, nervous suppliers want to be paid, and so do staff....

Softening the blows; lay-offs with a conscience.
December 22, 1992... The outlook for 1992 is as bleak as it was last year, with few signs of economic recovery. One of the most difficult decisions any employer faces, is the lay-off of staff. In view of the financial and emotional costs of lay-offs, alternative...

North American Free Trade: managing our future.
December 22, 1992... We generally take trade for granted because it's invisible. Consequently, many people are either not interested, not informed or, worse yet, they are easily misinformed about the impact of trade in their everyday life. While many tend to ignore...

When business is bad you need quality service.
December 22, 1992... "We just can't afford it any more." The President of a large personal services firm was speaking at the monthly senior management meeting. What the company could not afford, in his estimation, was: 1) Customer satisfaction training for ALL...

Organizational change and employee stress - a recession strategy.
December 22, 1992... In these tough economic times, organizations and employees are highly susceptible to the most common, yet misunderstood features of working life - change and stress. Recessionary economies demand an organization must adapt quickly to shifting...