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A monthly trade magazine covering news and developments in carpet cleaning, floor care, water- and smoke-damage restoration. Also covers business issues and strategies relevant to the industry.
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We the jury: I spent a good chunk of June known to a select few as Juror No. 5, and I've come to the conclusion that you can always find a lesson worth learning no matter where you are, though you might have to look a little harder in some places than others.(Editorial)
July 1, 2008... This was a civil case, and it provided an interesting tableau: plaintiff vs. defendant, holding out their respective attorneys like fencing swords in a duel. Attack, defend, recover, repeat. One side works to build something up, while the other...
The all-important step that is usually left out! Over the past 6 months I have shared a lot about networking: how to network, what to say, etc. But now the "meeting" is over, and it is up to you to follow up.(Marketing Strategies That Work)(Viewpoint essay)
July 1, 2008... Don't underestimate this step. I am convinced a ton of money is left on the table because the follow-up call is not made.
Just recently I was working on a big deal, and I do mean big. I was heading to a city where a huge prospect happened...
HWE and heavily soiled traffic areas: the professional textile cleaner operating in today's ultra-competitive marketplace must provide valued clients with healthy and effective cleaning by using environmentally sound cleaning systems paired with educated, certified technicians who adhere to industry standards. The client will be assured clean, healthy and fast drying carpet while maintaining the manufacturer's warranty.(For The Professional Textile Cleaner)
July 1, 2008... The professional cleaner's commitment to certification through education by the IICRC and professional trade associations ensures clients of a high-quality cleaning experience by people who truly care about cleaning for health. Major carpet...
Specialty contents restoration.
July 1, 2008... [ILLUSTRATION OMITTED]
As the saying goes, the only constant is change. This is readily apparent in the restoration industry, as service providers continually face a changing landscape when dealing with insurance carriers.
Insurers...
Multi-surface machine: Rotovac Corporation.(Product & Literature Guide)
July 1, 2008... [ILLUSTRATION OMITTED]
Rotovac's Rotovac 360 cleaning machine, which works with any portable or truckmount extractor, has two heads that clean carpet and tile. The Carpet head has 3 spray jets and 3 smooth-glide vacuum slots, while the...
Trade-in or cash-in: used Butler Systems wanted factory direct buy-back regardless of age, machine hours, van mileage or condition: Butler Systems.(Product & Literature Guide)
July 1, 2008... [ILLUSTRATION OMITTED]
The Butler Corporation offers an exclusive program to provide customers with the opportunity to trade-in or cash-in their Butler System/van at anytime during ownership. The trade-in/cash-in value for a used Butler...
Butler introduces Maximum Tile, Grout and Hard Surface Cleaner.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Formulated with anionic and non-ionic surfactants, builders, sequestering agents, anti-corrosion agents and penetrants for loosening soil and caked-on dirt, Butler's Maximum Tile, Grout and Hard Surface Cleaner is...
The Maker Co.'s Handy Hook saves time, money.(Products Tools & Equipment)
July 1, 2008... The Handy Hook from The Maker Co. addresses the problem of losing stair hooks. The Handy Hook is a stair hook that folds down around the hose or wand for storage when it's not being used. This way, the operator can keep one on the wand or one...
Wipe-away cleaning from Kaivac.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Kaivac introduces KaiWipes. Effective wet or dry--with or without cleaning solution--KaiWipes "are perfect for daily, spot, hygienic, and high-touch cleaning as well as thorough disinfection," the company said.
...
Spotting Solutions unveils new retail display case.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
This four-color counter display from Spotting Solutions allows professional carpet cleaners to sell stain removers to retailers, and gives them the opportunity to form referral relationships and promote their...
AC 6200 from ARID-Dry.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
With a cooling capacity of 77,500 BTU/ hr, the AC 6200 from ARID-Dry "cools quietly, operates at the lowest decibel level for portable air conditioners, is ideal for temporary cooling in offices, meeting areas or...
Restoration contractors save 500% on small content.(Products Tools & Equipment)
July 1, 2008... Omegasonics introduces the Omega Restoration Rinse-Detail Station. With two sizes, the Rinse-Detail Station provides a sink basin with a free-flowing faucet rinse and an integrated counter top work area, and is an integral part of the Omega...
Conventions & Trade Shows.(Calendar of Industry Events)
July 1, 2008... SEPT. 8-11
ISSA/Interclean N. Am. 2008
Las Vegas. Call (800) 225-4772
SEPT. 23-26
Connections Convention and Trade Show
Las Vegas. Call (888) 881-1001
Nov. 18-22
RIA Fall Conference Series
Baltimore, Md....
Century 400 deploys the Ninja.(Products Tools & Equipment)
July 1, 2008... Century 400 introduces the Ninja 1200-PSI Hard Surface Extractor. Designed specifically for use with a variety of surfaces including tile and grout, cement, stone, concrete, and other solid surfaces, the unit "is a must for tackling the...
Esteam unveils improved formulation of Attack.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Attack from Esteam is a premium powdered enzyme pre-spray that provides "exceptional results in restaurants as it effectively removes cooking and food residues as well as vegetable and petroleum oils," the company...
Jet CXV TurboDryer delivers fast drying progress.(Products Tools & Equipment)
July 1, 2008... New from Dri-Eaz, the Jet CXV TurboDryer's unique design is the result of an effort to improve functionality. Engineers used a thermal camera to analyze the airflow and drying patterns produced by various blade designs and housing shapes.
...
Phoenix introduces new desiccant system.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
The Phoenix 1800XL VTO is the first desiccant system specifically designed to allow adjustment and control of its output temperature, the company said. The Variable Temperature Output technology allows the operator...
Butler introduces Maximum Grease Release.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Maximum Grease Release from Butler is "an exclusive powdered enzyme that penetrates and dissolves caked on proteins, fats, oils, starches and greases that are deeply embedded into carpet fibers. Recommended for use...
BioKleen goes after paint, oil, gum and more.(Products Tools & Equipment)
July 1, 2008... BioKleen's P.O.G. Citrus Soy Solvent "eliminates health hazards common to other solvents such as terpenes, mineral spirits, and petrochemicals," the company said.
A bio-based formula made from renewable resources, the solvent is less...
DuPont unveils new Capstone line of fluorotelomer products.(Products Tools & Equipment)
July 1, 2008... DuPont Chemical Solutions Enterprise announces a new line of fl uorotelomer products for repellents and surfactants that deliver maximum performance with a minimal environmental footprint.
Capstone products are based on short-chain...
Dickson introduces wireless savings calculator.(Products Tools & Equipment)
July 1, 2008... [GRAPHIC OMITTED]
The Dickson Company, manufacturers of the Wireless Wizard Temperature Data Logger, introduces the Wireless Savings Calculator.
"The benefit of wireless data logging is that you no longer need to spend time retrieving...
Battery-operated UV lamp seeks out germs.(Products Tools & Equipment)
July 1, 2008... The B-260 battery-operated ultraviolet lamp from Spectronics Corp. uses two 6-watt, self-filtered, long-wave UV tubes to detect soils, contamination and microbial growths not visible by the naked eye. It can be utilized in a variety of areas...
New Razor scrubbers provide productivity, performance and more.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
The Razor 20 and 20T walk-behind scrubbers from Kent offer ECO System solution control and a choice of two pad pressure settings.
The ECO System precisely controls solution flow to deliver over an hour of...
Masterclean lets the Penguin out of its cage.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
New from Masterclean, the Spraymaster "Penguin" Cordless Sprayer's 12V- 40PSI pump is driven by a battery with a long-lasting charge, the company said, and features a charge indicator that lets you know when to plug...
Advance maintenance system delivers one-pass cleaning.(Products Tools & Equipment)
July 1, 2008... The Rider Adhancer hard-floor maintenance system from Advance combines sweeping, washing and preserving in one cleaning pass, "eliminating the need for multiple machines and frequent scrub-and-recoat cycles," the company said.
The Adhancer...
In-line filters from Industrial Specialties.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
A new series of in-line filters from Industrial Specialties Mfg. "allows filters to be quickly and easily inspected and cleaned without disturbing the tubing connections," the company said.
By loosening the...
PCUCA members clean Denver Ronald McDonald House.(PCUCA News)
July 1, 2008... Seven professional carpet-cleaning companies from the Professional Carpet and Upholstery Cleaning Association volunteered their equipment, time and labor May 22 to clean the Denver Ronald McDonald House. This was a great opportunity for PCUCA...
Rugs taking a bath in the Centrum star wash tub.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Introducing the gentle, velocity-appropriate, paddlewheel rug wash tub from CentrumForce. The 1,200-gallon stainless steel wash tub can wash multiple rugs of various sizes simultaneously. "It is an effective tool...
Tornado takes air quality into account.(Products Tools & Equipment)
July 1, 2008... Tornado's all-new CK 14/1 is a multistage, true-HEPA machine. The entire casing and connections are perfectly sealed. It also comes with the company's unique CleanBreeze disposable filter, an intake filter, and the HEPA filter cartridge.
...
Wahl's thermal imager locates hot spots fast.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Wahl Instruments Inc. announces the addition of a new Hot Spot Finder to its line of Wahl Heat Spy Thermal Imaging Cameras. The HSI1200 is designed for self-contained use, and finds hot spots "easily and fast."
...
Allegro introduces the M2.(Products Tools & Equipment)
July 1, 2008... The M2 Multi-Mold Cassette from Allegro Industries is a patented two-sided air cassette. It uses a 15 LPM pump and samples undergo routine laboratory analysis. One M2 cassette can collect two different samples, two identical samples...
ProTeam backpack vacs leave a green sheen.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
ProTeam has added two new HEPA filtration models to their commercial product line, the 10-quart Super CoachVac HEPA and the 6-quart Super QuarterVac HEPA.
The Super CoachVac's 10-quart filter capacity means less...
Bonakemi pulls out new hardwood floor cleaning mop.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
The Bona Hardwood Floor Mop from Bonakemi "is Greenguard certified for indoor air quality, and combines no-residue cleaner and microfiber technology in a premium, durable all-in-one tool proven to be the most...
Gardner Denver recognizes industry need and responds.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Gardner Denver, recognized for nearly 150 years of design innovation and manufacturing technology, is redefining PD Blower innovation with the expansion to the Sutorbilt Legend PD Industrial blower and vacuum pump...
Make every call count.(Products Tools & Equipment)
July 1, 2008... According to Purdue University's Center for Customer Driven Quality, the No. 1 driver of customer satisfaction and willingness to purchase is first call resolution.
Perceptionist is an overflow, after hours, and weekend scheduling center....
Extech shows off new humidity alert meter.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Extech Instruments announces a new addition to its Hygro-Thermometer line, the 445815 Humidity Alert Meter. Ideal for monitoring environmental conditions (temperature, humidity and dew point) in laboratories, storage...
A "green" floor stripper with punch.(Products Tools & Equipment)
July 1, 2008... [ILLUSTRATION OMITTED]
Pro-Link introduces a Green Seal-certified stripper "that packs a punch and can challenge any conventional stripper."
This Environmental Floor Stripper has a pH no higher than 12.0, has minimal VOC levels,...
DuctPro International to offer franchises throughout U.S.(Products Tools & Equipment)
July 1, 2008... DuctPro International is offering exclusive franchise territories throughout Michigan and the U.S.
"It is our goal to have more than 50 franchises within two years," said Michael Palazzolo, founder and president of DuctPro. "We believe it...
How to lose $1 million and more! By the time you read this, the connections conference and exhibition will be gone, but not forgotten; I was inspired to write this month's article based on a meeting I attended there.(The Gadget Man)(Conference news)(Viewpoint essay)
July 1, 2008... Do you ever watch TV and see those law firm advertisements, trolling for accident victims and wanting to sue someone on their behalf? I must admit I am not a fan of these guys. In fact, I believe most lawsuits involve too much greed and very...
Don't get sandbagged by moisture.(IEQ Q&A)
July 1, 2008... Q: I recently inspected a sandbag-constructed home with a concrete/stucco-type coating on both the exterior and interior of the building. The building was constructed around the mid 1960s. The indoor relative humidity was almost 100 percent,...
Adding employee accountability--Part II: "clearly defined expectations are the basis for all successful business relationships.".(To Your Success)
July 1, 2008... As an entrepreneur, you are held accountable by many individuals, and rightfully so. Your customers expect and deserve the very best quality and service; your employees expect and deserve a living wage and job security; your banker and...
New director of sales For HydraMaster.(Industry News & Information)
July 1, 2008... [ILLUSTRATION OMITTED]
HydraMaster announces that Wayne Boone has been selected as the company's new director of sales. Boone replaces Bill Jensen, who recently retired.
"Over the past nine years at HydraMaster, I've been product...
Early bird registration special for InfraMation 2008.(Industry News & Information)
July 1, 2008... FLIR Systems, Inc., announces an opportunity to save on registration for InfraMation--the infrared camera applications conference, Nov. 3-7 at the Peppermill Reno Hotel & Casino in Reno, Nev.
InfraMation will feature many customer/end-user...
The Ashkin Group introduces new Web site.(Industry News & Information)(Website overview)
July 1, 2008... The Ashkin Group LLC has unveiled a new Web site that more fully empowers visitors with its incorporation of quick and easy navigation buttons. The site, spearheaded by Ashkin technology director Eric Hauck, launched in April and offers more...
Nilfisk-Advance expands outdoor offering with acquisition.(Industry News & Information)(Nilfisk-Advance acquiring the assets of Cyclone Environmental Technologies LLC)(Brief article)
July 1, 2008... Nilfisk-Advance has acquired all the assets of Cyclone Environmental Technologies LLC and its affiliate company's patents. Cyclone is an industrial cleaning technology and manufacturing company specializing in technologies for cleaning outdoor...
LamanatorPlus, Inc., announces new distributor.(Industry News & Information)
July 1, 2008... LamanatorPlus announces that SunBelt USA is now handling the full line of LamanatorPlus products. Sun-Belt USA has been a distributor for deep cleaning and restoration products, serving the industry for 38 years.
The Dalton connection: when the IICRC began some 36 years ago as the IICUC, there was only one certification category, what we now call Carpet Cleaning Technician or CCT.(IICRC President's Corner)
July 1, 2008... The course included carpet cleaning, upholstery cleaning, carpet inspection, water damage restoration, carpet repair, and even some marketing information all rolled into one two-and-a-half-day course.
Wow, have times changed! IICRC now...