ICS Cleaning Specialist articles from April 2004

ICS Cleaning Specialist archives from April 2004

Don't tune out this commercial: don't touch that dial. Beyond the usual offering of exceptional editorial content and industry insight, there are a couple of things that are sure to catch your eye in this issue of ICS Cleaning Specialist.(Editorial Comment)(Brief Article)
April 1, 2004... The first is its size. Quite a hefty beast this time around, isn't it? It always does the heart good to see consistent growth from one issue to the next (though it does the back no good at all when it comes to picking up those boxes). And the...

Blast cleaning.(IEQ Q & A)
April 1, 2004... Q: An environmental consultant has recommended blasting with soda or some other media for mold remediation. I've never used this type of process. How does it work and are there any problems I should be aware of? A: Blast cleaning is a...

When life gives you lemons ... The past 15 to 20 years have seen an increasing use of plant materials in the cleaning industry, with citrus fueling a generous share of the growth.(Carpet Cleaning Basics)
April 1, 2004... The fragrant citrus fruits and their byproducts provide us with solvents (d-limonene) for cleaning and acids (citric acid) for neutralization purposes, as well as for color correction and spot removal. I first encountered "citrus solvents"...

CURE Water Damage offers franchises.(Tools & Equipment)
April 1, 2004... CURE Water Damage is offering water-damage franchises across the United States. [ILLUSTRATION OMITTED] "As a national franchise we are committed to upholding a tradition of quality, state-of-the-art technology and excellent customer...

Restoricide A operates with a wide range.(Tools & Equipment)
April 1, 2004... Restoricide A from MBA Technologies Inc. is a biocide the company says has a wide range of effectiveness, a "bactericidal, fungicidal, virucidal, tuberculocidal" product that is EPA registered and "effectively cleans and decontaminates a wide...

CTI puts the block on stains.(Tools & Equipment)
April 1, 2004... CTI has released a new soil crystallization cleaner with stain-blocking chemistry. The "Brush & Bonnet with Stain Blockers" can be used for spray-and-brush or bonnet cleaning. The company says that 1 gallon of the concentrate will create enough...

Butler protector looking out for all carpet.(Tools & Equipment)
April 1, 2004... The Butler Corp.'s Maximum All Carpet Protector is a super-concentrated, water-based carpet protector that creates an invisible barrier against water- and oil-based stains and spills, the company said. [ILLUSTRATION OMITTED] Maximum...

Therma-Stor introduces the Phoenix.(Tools & Equipment)
April 1, 2004... The Phoenix Axial Air Mover from Therma-Stor is specifically engineered with patent-pending FOCUS technology. [ILLUSTRATION OMITTED] FOCUS technology produces air velocities two times greater than competitive product offerings,...

Delmhorst meter monitors moisture from start to finish.(Tools & Equipment)
April 1, 2004... The BD-2100 moisture meter from Delmhorst "is the perfect tool to monitor all phases of the drying process to ensure the structure is dried out properly and completely," the company said. [ILLUSTRATION OMITTED] The BD-2100 features a...

Steam Brite gives airtime to air ducts.(Tools & Equipment)
April 1, 2004... Steam Brite Supply's Turbobrite color air-duct inspection camera features six LED lights, 60 feet of cable, and a 5.7-inch flat screen monitor. [ILLUSTRATION OMITTED] The camera is 1-inch wide. Velcro straps allow the operator to hook...

Scot's Tuff line gets a new look.(Tools & Equipment)
April 1, 2004... Scot Laboratories has introduced a new package configuration for the professional carpet cleaners market. [ILLUSTRATION OMITTED] Based on feedback the company has received from professional cleaners, products will begin appearing in...

HydraMaster takes on a new aroma.(Tools & Equipment)
April 1, 2004... HydraMaster's ClearWater Rinse, a low-residue fiber rinse, now features a fresh-linen scent. [ILLUSTRATION OMITTED] ClearWater Rinse is designed to neutralize and remove detergent residues and leave the carpet in proper pH balance....

King Cobra adds hose-management system.(Tools & Equipment)
April 1, 2004... U.S. Products has added a 25-foot hose-management system to its line of King Cobra portable extractors. The King Cobra line also features a new wand caddy, chemical tray, cord wraps, and easy-to-access machine controls, all intended to help...

HydraMaster releases new catalog.(Tools & Equipment)
April 1, 2004... HydraMaster has just released an updated 90-page, full-color Technician's Master Catalog. The catalog highlights more than 45 cleaning products, and comes complete with product guides and MSDS information. [ILLUSTRATION OMITTED] ...

Onset expands its family of HOBOs.(Tools & Equipment)
April 1, 2004... Onset Computer Corp. has added two new models to its line of HOBO U12 high-resolution, direct-USB data loggers. [ILLUSTRATION OMITTED] The new logos, the HOBO U12-006 4-channel indoor and the HOBO U12-008 4-channel outdoor/industrial,...

Hydro-Force takes the throne.(Tools & Equipment)
April 1, 2004... Hydro-Force introduces the Air King, a pivoting utility blower that draws .75 amps. The low draw means that one 15-amp circuit will run up to 20 Air King blowers, the company said, and since each Air King is equipped with two electrical...

Paper restoration is pretty in pink.(Tools & Equipment)
April 1, 2004... Absorene's Paper & Book Cleaner, originally formulated in 1891, is used by restoration companies to restore old paper documents and like items, including maps, manuscripts, paintings, window shades and more. The dry cleaner works like an...

Butler goes for hard-surface cleaning.(Tools & Equipment)
April 1, 2004... The Butler Corp.'s Maximum Multi-Purpose Cleaner and Degreaser is "a super powerful hard-surface cleaner that dissolves dirt, grime and grease on contact," according to the company. [ILLUSTRATION OMITTED] Maximum Multi-Purpose Cleaner...

SGM new line of grout, tile and stone care.(Tools & Equipment)
April 1, 2004... Southern Grouts & Mortars, Inc., introduces a new line of grout, tile and stone care. The new line of cleaners and sealers is designed to simplify maintenance and help the floor retain its natural color longer, the company says. The heavy duty...

Scot Labs looks for balanced performance.(Tools & Equipment)
April 1, 2004... Scot Laboratories introduces Foam Dry carpet shampoo, a new product to be marketed to professional and commercial carpet cleaners under the company's Scot's Tuff brand. [ILLUSTRATION OMITTED] Foam Dry utilizes the company's...

Munters goes in for freeze drying.(Tools & Equipment)
April 1, 2004... Munters Corp. introduces the Accelerated Vacuum Freeze Dry System for restoring water-damaged materials at reduced batch-processing times. "The speed and efficiency of the system is accomplished due to two advancements," Munters MCS...

Sealants and stain protection made "Easy".(Tools & Equipment)
April 1, 2004... Easy Care Products' eponymous product line consists of sealants and stain protectors that "shield" masonry, stone and concrete surfaces against damage caused by water and oil stains, the company says. [ILLUSTRATION OMITTED] The Easy...

Dri-Eaz introduces the latest "Evolution" in dehumidifiers.(Tools & Equipment)
April 1, 2004... Dri-Eaz Products Inc. introduces the Evolution, what the company describes as "the first in the industry to pack advanced low-grain refrigerant technology into a compact-size dehumidifier." [ILLUSTRATION OMITTED] Designed with the...

Bridgepoint introduces Citric Acid.(Tools & Equipment)
April 1, 2004... Bridgepoint introduces Citric Acid. Designed to help correct yellowing and browning, the company says it can work on both synthetic and natural fibers, and can even help prevent future yellowing and browning. [ILLUSTRATION OMITTED] ...

CTI unveils new family of protectors.(Tools & Equipment)
April 1, 2004... CTI has released a new family of carpet and upholstery protectors. Stain Guardian Ultra and Protection Plus both dilute 8:1 and cover 1,800 square feet per bottle, the company says. Stain Guardian comes with a one-year stain warranty attached...

Namco looks to speed up the drying process.(Tools & Equipment)
April 1, 2004... Namco Manufacturing, Inc. introduces what it describes as a new way to clean carpets. Just spray down a diluted formula of Magnum Blue Pre-Sprayer, the company says, and rinse with Namco's Acid Rinse Fast Dry Carpet Cleaning Solution. ...

Spartan looks to light up laminates.(Tools & Equipment)
April 1, 2004... Spartan Chemical Co. introduces Laminate Lights, a new floor coating technology the company says is more durable, requires no burnishing and less deep scrubbing and recoating, and less-frequent stripping and recoating. [ILLUSTRATION...

KD Engineering shows us what's in the Boxx.(Tools & Equipment)
April 1, 2004... The AirBoxx from KD Engineering is a 1-pound handheld IAQ monitor. The base unit includes CO2, CO, temperature and relative humidity monitoring, as well as four additional channels for user-specified electrochemical sensor configurations, PID...

Royce Rolls introduces cart, bin and press.(Tools & Equipment)
April 1, 2004... The Royce Rolls Ringer Company introduces the MPCART. Built entirely of stainless steel, the cart is described by the company as being, "durable, easy to clean and rust resistant." [ILLUSTRATION OMITTED] The microfiber bin and press...

Book offers ideas on a healthy home.(Tools & Equipment)
April 1, 2004... In addressing the age-old question of why people continually struggle against the burden of headaches, allergic reactions and more, "Starting Points for a Healthy Habitat" by Carl Grimes, "shifts the focus from being solely on the environment...

NTC releases concrete-polishing video.(Tools & Equipment)
April 1, 2004... The National Training Center for Stone and Masonry Trades has released a new instructional video titled "How to Polish Concrete Flooring." "Polished concrete flooring is on the increase, from large warehouses to malls and even homes," NTC...

Camera system provides a full view of interiors.(Tools & Equipment)
April 1, 2004... The new Color PT (Pan and Tilt) Duct Eye Camera System from Indoor Environmental Solutions allows for full viewing of interior surfaces, "no matter what the position of the camera head is," according to the company. The pan-and-tilt...

Lighthouse shines on handheld particle counter.(Tools & Equipment)
April 1, 2004... Lighthouse Worldwide Solutions offers what it says is the only handheld particle counter with 0.3-micron sensitivity. [ILLUSTRATION OMITTED] The Handheld 3016 displays six channels of particle data in either cumulative or differential...

King Cobra keeps striking a nerve.(Tools & Equipment)
April 1, 2004... The King Cobra series of portable hot-water extractors from U.S. Products continue to draw praise from industry professionals, the company said. [ILLUSTRATION OMITTED] The King Cobra features 16-gallon capacity and variable 500-, 300-,...

Clarke system provides "natural polishing".(Tools & Equipment)
April 1, 2004... Clarke's three-step Stone Care System "provides the only way to 'naturally polish' marble floors," the company said. The system includes diamond-disc floor grinding to remove heavy scratches, followed by honing the floor with a fine-grit...

Sanitaire upright features exclusive brush roll.(Tools & Equipment)
April 1, 2004... The Sanitaire upright vacuum model SC684 features the company's exclusive Vibra Groomer II brush roll. The Vibra Groomer produces "an effective wave action that vibrates to loosen deeply embedded dirt," the company said. The Sanitaire...

The Butler Corporation: the 2004 Butler System.(Showcase)
April 1, 2004... Heritage Introduced in 1980, the Butler System was immediately recognized as an innovative concept in design, manufacturing and marketing. [ILLUSTRATION OMITTED] The Butler System has inspired many imitators over the years but...

Cleanco: a clean step ahead.(Showcase)(Cleanco Truckmounts)(Brief Article)(Advertisement)
April 1, 2004... With over 25 years of specializing in the manufacturing of van powered direct drive truckmounts, Cleanco leads the industry in proven dependability. From our advanced space saving design to our commitment to simplicity, Cleanco Compact direct...

Organic Compounds Inc.: new survey on Truck Mount Carpet Cleaners!(Showcase)(Advertisement)
April 1, 2004... In a recent survey, we asked operators of Truck Mount Carpet Cleaners: "What one thing in a truck mount machine is most important to you?" 50% answered: "No Trouble" machines that are easy to maintain with low service cost. 25%...

Scot Laboratories: Scot Laboratories participates in Winterfest 2004.(Showcase)(Advertisement)
April 1, 2004... Fresno, CA,. February 25, 2004--A gathering of over 60 carpet cleaning experts met at Aladdin's Carpet Care to share cleaning experiences and to explore new ways to improve their businesses. Professional carpet cleaners conceived, planned, and...

Old dog, new tricks.(Jon-Don Inc.'s Spot Out program has helped thousands of cleaners build their repeat and referral business)(Advertisement)
April 1, 2004... For years, Jon-Don's Spot Out program has helped thousands of cleaners build their repeat and referral business. Now, with a revamped label and new ideas, Spot Out is helping thousands of cleaners attract new customers and get their marketing...

"Why doesn't my advertising work?".(Advertisement)
April 1, 2004... Why are repeat customers easier to close? Well for one thing, it's much easier to sell your service a second time to the same customer then it is to sell your service to someone who hasn't done business with you before. You don't have to...

Jon-Don.(Showcase)(business marketing)(Advertisement)
April 1, 2004... One easy solution for marketing to large groups of women on a local level is hair and nail salons. The first thing you need to do is introduce yourself and your business to the salon owner. Point out that your main customer base is women and...

Century 400: an old name becomes new again.(Showcase)(Advertisement)
April 1, 2004... Walk the floor at any of our industry's trade shows, and you will inevitably come upon the Century 400 booth, manufacturer of the classic Ninja portable extractor. If you hang around the booth long enough, you will see person after person come...

DuPont: Dupont[TM] Teflon[R] Advanced carpet protector ... tried, true and trusted protection for more than 20 years.(Showcase)
April 1, 2004... DuPont[TM] Teflon[R] carpet protector has been protecting carpets for more than two decades. And with the same safe, reliable, proven chemistry you've come to know and trust. When you offer Teflon[R] Advanced carpet protector to your customers,...

Dresser ROOTS: reduce downtime with dresser ROOTS.(Showcase)(product information)(Advertisement)
April 1, 2004... Truth is, you can't make money if your equipment isn't running. Downtime costs you; it costs in time, money and customers. Minimizing downtime starts with selecting the right blower and blower manufacturer for your truckmount or slide-in...

Cure Water Damage: the newest mover and shaker in the industry; "the hottest franchise in 2004".(Showcase)(Advertisement)
April 1, 2004... Every once in a great while, when one is interviewing a CEO/Founder of a company, you come across a remarkable person with a great vision. Such is the case when I interviewed the founder of the CURE Water Damage, Rick Stonell. Here is a man...

Carpet Supply Source: supplying America's cleaning professionals.(Showcase)(Company Profile)
April 1, 2004... Carpet Supply Source, Inc. has been in business for 7 years and equipped with a staff that has over 38 years experience in the carpet cleaning industry. We pride ourselves on our personal customer service and helping our customers achieve their...

Cleaning supply network: superconcentrates the new wave of the future.(Showcase)(Brief Article)
April 1, 2004... Superconcentrates are a time saving, economical and innovative way to make your dollars work best for you. With concentrates, you can make the chemicals according to our specifications or dilute them to meet your particular needs, thus turning...

Dri-Eaz: evolution represents Dri-Eaz commitment to providing ideal solutions.(Showcase)
April 1, 2004... The latest Evolution in dehumidifiers from Dri-Eaz encompasses the best drying technology in the industry and the most unique, userfriendly design features. It's also a perfect example of what the Dri-Eaz product development process...

Steamaction International, Inc.: Production Carpet Cleaning.(Showcase)(Advertisement)
April 1, 2004... Steamaction International, Inc. has a full line of Truck Mounts from the 4 wand Stealth to a single wand GX-390. Production Carpet Cleaning requires truck mounts capable of cleaning carpets with a distance of at least 2,000'. We offer three...

Water Out: the Water Out[R] network.(Showcase)(Water Out Northeast-drying specialists)(Advertisement)
April 1, 2004... In early 2004 Water Out Northeast of Wilmington, MA received a call from a local hospital. The hospital had suffered a large water loss and time was critical. After their initial inspection Water Out Northeast knew that they needed more...

Rotobrush: we'll even train you for FREE!(Showcase)(Advertisement)
April 1, 2004... Undecided on whether to add air duct cleaning to your existing business? What if we train you in our brand-new, 3,500-square-foot training center--complete with a classroom and state-of-the-art lab for hands-on assignments? What if we teach you...

Bridgepoint Systems: HomePro[TM] makes faithful customers.(Showcase)(Advertisement)
April 1, 2004... As an owner of a professional carpet cleaning company for over 15 years, I learned an important fact. The majority of my customers forgot my company name within two weeks of my doing the job. This was true even though I'd done an excellent job...

Bramton: pets contribute to success.(Showcase)(Advertisement)
April 1, 2004... Everyone here at The Bramton Company gets into the act when it comes to developing effective products for stains and odors, even our very own pets. They provide us with the "real world" stains and odors needed keep our product at the top. We...

BLUEline Equipment: customer input drives design at BLUEline Equipment.(Showcase)(Advertisement)
April 1, 2004... "Cleans better with less work," "the vacuum is so strong, it sucks dirt from the neighbor's house," and "it paid for itself in less than two weeks." These are just a handful of comments being received about BLUEline Equipment's line of...

Steam Way International: Steam Way[R] a new generation.(Showcase)(Company Profile)
April 1, 2004... Steam Way[R] International is excited about many new and exciting changes that have taken place leading to the continued growth of the company. As the late Mr. Ralph Bloss often said, "Change is Inevitable, Growth is Optional". The Steam...

Hydro-Force: cool new toys from Hydro-Force.(Showcase)(Advertisement)
April 1, 2004... After 20 years of professional use, the Hydro-Force Injection Sprayer is arguably the world's most popular and useful tool for professional carpet cleaners. Hydro-Force, the company, continues to bring to market the tools that help...

Prochem: Prochem corporate profile.(Showcase)(Company Profile)
April 1, 2004... Originally established in 1968 as a small one-man chemical manufacturing operation, Prochem has grown, over the past 36 years, to become a worldwide leader in the cleaning industry with a dealer network that spans 22 countries. An...

Castle Rock Industries: Castle Rock Industries.(Showcase)
April 1, 2004... Castle Rock Industries (CRI) has brought together four of the very best brands in the commercial cleaning and maintenance industry, including: * Prochem -- the best in professional carpet cleaning chemicals & technologies * Windsor --...

Restoration Alliance: Restoration Alliance provides a total system approach to contents restoration.(Showcase)
April 1, 2004... You're meeting with your client. You beautifully restored her 3,000 SF smoke damaged home. But she just can't say enough about the restoration of her heirloom antique crystal collection. Your reaction is one of relief and pride. You smile as...

Redline Products, Inc.: what's the story?(Showcase)
April 1, 2004... The story went like this. The young executive had finally hit the big-time, and to celebrate he treated himself to a long awaited reward; a brand new shiny red sports car. As he put it thru its paces on the winding mountain road he found the...

KleenRite: Choose a KleenRite that's right for you.(Showcase)(Advertisement)
April 1, 2004... The EDGE Series allows you to select a body style to suit your cleaning style. The EDGE 1 has an exclusive "tank within a tank" system allowing your compact EDGE to have increased capacity (13 gallon solution/15 gallon waste). The solution...

Chemical Technologies Inc.: CTI releases radically new stain protection.(Showcase)(Brief Article)
April 1, 2004... IF YOU CLEAN UPHOLSTERY you can stabilize dyes, prevent browning, brighten color, protect against spills and stains, and give a stain warranty with one application of "UPHOLSTERY GUARD" the newest chemistry in stain prevention service from CTI....

A.C.E./Chemspec Equipment: Chemspec 860 High "ER" Heat EPA compliant.(Showcase)(All Cleaning Equipment)(Environmental Protection Agency)(Brief Article)
April 1, 2004... Chemspec and All Cleaning Equipment are proud to announce the recent EPA certification of the Chemspec 860 High Heat. Recent legislation requires all engines 1000cc and above to conform to new emissions standards that significantly reduce the...

Vortex Truckmounts: what the Vortex patent means to the cleaning industry.(Showcase)
April 1, 2004... A competitor approached me recently boasting that his company was putting the finishing touches on "their version of the Vortex." I smiled and asked him why he thought his machine would be comparable to ours. He smiled back--sneered really....

HydraMaster: the HydraMaster CDS[TM] for 2004 ... better than ever!(Showcase)(Advertisement)
April 1, 2004... Some truckmount manufacturers brag about keeping their equipment unchanged for years. Some splash all-new models like changing wall colors every year. At HydraMaster, we prefer that our equipment be always in a state of refining improvement and...

HydraMaster: what do you want in a truckmount ... value or flash?(Showcase)
April 1, 2004... The story of our Boxxer[TM] truckmount is a success story. When a truckmount manufacturer sets out to design a truckmount, they have to have a target. Something to shoot for. What do we want this machine to do? What kind of cleaner is our...

HydraMaster; New technology from HydraMaster: the shape of the future.(Showcase)
April 1, 2004... HydraMaster's new DriMaster[TM] technology is so unique that it could change the way carpets are cleaned in the future. What else but unique would you call an extraction carpet cleaning system that has no jets and claims dry-times of only 1...

PowerClean Industries: PowerClean industries is hitting the road!(Showcase)
April 1, 2004... Sometimes getting the word out about the exciting products you offer can be a difficult thing. Often, established distributors that are selling products are reluctant to put on different lines for fear of upsetting the manufacturers that they...

Therma-Stor: Therma-Stor's Phoenix Restoration Equipment announces its revolutionary Axial Air Mover with Patent Pending FOCUS[TM] Technology.(Showcase)(Brief Article)
April 1, 2004... MADISON, WI -- March 12, 2004--Therma-Stor, a Madison-based manufacturer of water damage restoration, heat recovery, dehumidification and indoor air quality products, announces the introduction of its Phoenix Axial Air Mover with Patent Pending...

Allstate: the Carpet Cleaning and Restoration Insurance Program.(Showcase)(Brief Article)(Advertisement)
April 1, 2004... We offer a comprehensive commercial insurance package designed to meet the needs of Carpet Cleaning and Restoration Specialists. The Carpet Cleaning and Restoration Specialist Program, available through participating Allstate agents combines...

EnvirOx: mopping up after 14 million feet.(Showcase)
April 1, 2004... Each year, over seven million people travel through Indianapolis International Airport, tracking dirt and debris over 673,000 square feet of terminal space, including 150,000 square feet of restroom floor tile, and 200,000 square feet of...

Getting to "yes" with the commercial client part I.(To Your Success)
April 1, 2004... "If you think you can, you can. If you think you can't, you can't." --Mary Kay Ash Mary Kay Cosmetics Let's cut to the chase. Regular contract commercial carpet cleaning is some of the fastest, easiest money you will ever earn. ...

Floor finish selection and maintenance: selecting and maintaining a floor finish is key to a commercial floor care program.(Commercial Floor Care)
April 1, 2004... It's one of those great days in the history of your company, as you have just been awarded the cleaning contract of a 750,000-square-foot facility. [ILLUSTRATION OMITTED] Perhaps it's your largest contract to date, or maybe it joins a...

Maintaining facility lobbies.(Commercial Floor Care)
April 1, 2004... A facility's lobby provides the first impression a visitor has of the company he or she is coming to see, and therefore it should be kept as clean as possible. The floors found in entrances, lobbies and foyers are high-visibility areas that...

Maintaining clay/masonry floor coverings.(Commercial Floor Care)
April 1, 2004... The maintenance of clay/masonry floor coverings can be relatively easy, and a good cleaning program should be developed early on. The properties of these floor coverings allow them to be used in many diverse locations and facilities. ...

Vapor technology for health club maintenance.(Commercial Floor Care)
April 1, 2004... More people are working out in health clubs and gyms today than at any other time in history. In the United States, health club membership is increasing at about 5 percent per year, according to the International Health, Racquet & Sportsclub...

Spartan Chemical.(Product & Literature Guide)(Brief Article)
April 1, 2004... Spartan's Laminate Lights is new floor coating technology. It's Remarkably more durable... requires no burnishing... less deep scrubbing and recoating... and less frequent stripping and recoating. The laminate system includes three products...

Royce Rolls.(Product & Literature Guide)
April 1, 2004... The Royce Rolls Ringer Co. has manufactured high quality housekeeping equipment since 1925. Many styles of stainless steel carts, mop buckets and wringers are available to meet any facility's needs. Pricing is factory direct to keep costs down....

Advanced vapor technologies.(Product & Literature Guide)
April 1, 2004... Deep clean restrooms, attack odors at their source, restore tile and grout, polish fixtures and fittings, clean partitions and partition supports for superior appearance and fewer offensive odors. Dry steam vapor kills bacteria, mold, and...

IICRC S520 mold remediation standard: separating fact from fiction (part 3).(RX for Restoration)(Institute of Inspection, Cleaning and Restoration Certification)
April 1, 2004... For almost four years now, the Institute of Inspection, Cleaning and Restoration Certification (IICRC) has been collecting information, reviewing the scientific literature, debating technique and writing its long-awaited Standard and Reference...

A customer's rant: I don't give a hoot who I deal with, as long as it benefits Numero Uno.(how important are your customers to you?)
April 1, 2004... I hate it when you don't show up on time. I hate it when you're slow in returning my phone calls. I hate it when you point fingers at the equipment, the distributor, the supplier, rush-hour traffic, the weather, someone calling in sick or any...

Bridgepoint hosts annual Bridging the Gap conference.(News & Information)(Brief Article)
April 1, 2004... Bridgepoint Systems, in cooperation with Howard Partridge, sponsored its annual Bridging the Gap conference at the Hilton Hotel in downtown Salt Lake City, Feb. 4-7. [ILLUSTRATION OMITTED] The four-day conference attracted 67...