ABA Bank Marketing articles from May 2002

ABA Bank Marketing archives from May 2002

Bankers. (Announcements).(promotions)(Brief Article)
May 1, 2002... Michele M. Pfeifer was promoted to vice president and retail sales manager in the sales development department at First Merit Corp of Akron, Ohio. Previously she had been assistant vice president. Darin R. Caranaci was promoted to senior...

Service providers. (Announcements).(promotions)(Brief Article)
May 1, 2002... Anna-Fay Lohn was named director of client services for Market Line Associates of Atlanta, where her responsibilities include management of the company's client contact and fulfillment-related activities. Previously she was a senior consultant...

Alliances. (Announcements).(various briefs)(Brief Article)
May 1, 2002... Jack Henry & Associates of Monett, Mo., signed an agreement to purchase Transcend Systems Group of Sioux Falls, S.D., a developer of sales automation and customer service management systems for community banks. Jack Henry & Associates also...

Bank of America's 'one-stop' online personal financial management. (Marketing News).(Brief Article)
May 1, 2002... Here's a riddle for you: When is a portal more than a portal? Answer: when it's also an account aggregator. Case in point: My Bank of America, the Web portal recently activated by Bank of America in 18 states (out of the 21 in which the...

Online banking: The verdict from Consumer Reports.(Brief Article)(Statistical Data Included)
May 1, 2002... Online banking and bill-day services offered by E*trade and Citibank are the best deal for consumers, according to a recent evaluation in Consumer Reports magazine. In its rating of 15 financial services institutions that provide online...

Checks at window two; theater tickets at window three.(Brief Article)
May 1, 2002... You've remodeled your lobby, added comfortable chairs, a coffee bar, a working fireplace. What else can you do to make your customers happy? Well, says Janet Kraus, how about a concierge to help customers make hotel reservations, plan...

A chip-based credit card. (In Brief).(from Welcome Real-Time, adopted by Arbank of Turkey)(Brief Article)
May 1, 2002... A chip-based credit card, the world's first, says the developer Welcome Real-Time, has been adopted by Akbank of Turkey, which had signed 2,500 retail outlets within days of the launch. The card, known as Axess, replaces magnetic-strip cards...

Correction.
May 1, 2002... Due to an editing error, a word was misspelled in the first paragraph of last month's feature entitled "Full-Service Finance: Insuring Customers for Life," (ABA Bank Marketing, April 2002). The sentence should have read: "Insurance, for...

Charter one offers free bill payment.(Brief Article)
May 1, 2002... Charter One Financial Inc., which inaugurated its wireless Internet banking service in 2001, has added free bill payment to its list of wireless services. The bill-pay service is available to both consumer and small-business online customers....

$700 million lost annually.(Brief Article)
May 1, 2002... By failing to keep up with consumer expectations, financial services institutions are losing about $700 million a year in profits, some financial management experts say in a new study. The report, "One to One in Retail Financial Services,"...

Sidebar.(Brief Article)
May 1, 2002... The Consumer's Choice of Online Banking Consumer Reports' ranking of the top 10 online banking institutions contains at least one unpleasant surprise for traditional banks: the top-rated site is a non-bank. 1. E*trade 2. Citibank...

Take the initiative! (Rewarding Employees).(Brief Article)
May 1, 2002... We all work for someone else, right? Wrong. While you may have a boss and receive a company paycheck--you control your destiny. You decide what potential you reach in your career and what you will accomplish. Every day, you have the chance to...

Back to the future. (Marketing Solutions).(Brief Article)
May 1, 2002... Not only the sentimental have been seized by the urge to turn back the clock to a time when things were simpler, safer and more reliable. The same urge is sweeping much of the business world. The impulse makes sense. Turning back is...

Why Canada wins in online banking. (Cover Story).(Statistical Data Included)
May 1, 2002... Banks located in our neighbor to the north have successfully built up their Internet customer base by winning the confidence and trust of consumers. American financial institutions can learn from the Canadian marketing experience. It took...

How am I doing? The key to improving return on sales training is to teach your managers the value of performance coaching. (Feature).
May 1, 2002... What does a financial services institution do when sales performance falls short of expectations? The obvious answer is to train your salespeople. Yes, that will help. But if you really want to improve sales, you need to coach your people after...

Don't sell solve: Your financial institution can boost both revenue and profit by using the technique of "problem-solving selling."; this approach uses interdepartmental teams to generate ideas that help customers solve business problem. (Feature).
May 1, 2002... A member our staff heard a participant say that in a focus group not long ago. The session consisted of high-net-worth business owners like the ones private bankers are so aggressively pursuing these days. Its intent was to investigate what...

Site selection insight. (Fundamentals).
May 1, 2002... Determining the ideal branch location is like choosing the right engine for a racecar. It won't matter what the paint job looks like or how good the tires are: If the engine is bad--nothing will run. Adding new branch offices (or relocating...

Training test. (Feature).(employee education)
May 1, 2002... Employee education is vital in today's competitive environment. But learning programs rarely achieve long-term results without careful nurturing and follow-up by management. Here are 11 tips to enable your bank to derive maximum benefits from...

Get new customers while they're hot. (New Products).(advertisement)
May 1, 2002... Let's suppose that a stranger is detected on our website. He's not a customer; but, maybe he's thinking of becoming one--either by changing banks or seeking to refinance his mortgage. Could you recognize him if he shows up again? Well,...

Put your customers on the map. (New Products).(advertisement)
May 1, 2002... MarketView, by Thompson Associates, Ann Arbor, Mich., is a software tool that permits banks to analyze their customer distribution patterns and determine market penetration. The information can then be displayed on a map in several formats....

DataDistilleries. (Product File).(advertisement)
May 1, 2002... A real-time analytical CRM software is being offering by DataDistilleries, an Amsterdam-based purveyor of business software. The software promises to generate real-time predictive models that will enable websites and customer-relations...

NetKeeper CRM. (Product File).(advertisement)
May 1, 2002... A software designed to improve call center productivity has been introduced by Multima Corp., East Greenwich, R.I. Called NetKeeper CRM, the software is an online database that is accessible both to customer reps and customers. If customers...

Shoptalk. (Product File).(advertisement)
May 1, 2002... Voice CRM Suite 4 from Shoptalk, Chicago, is a suite of "pre-packaged, voice-directed" applications that permits customers to navigate their way through your call centers without human assistance. The company says Shoptalk represents "a new...

Privacy Council. (Product File).(advertisement)
May 1, 2002... The Privacy Council, which produces tools to help companies deal with privacy issues, now offers a software suite to handle privacy issues. It is aimed at small to mid-size companies. The suite includes The Privacy Survival Kit. The kit's 19...

Fujitsu Transaction Solutions Inc. (Product File).(advertisement)
May 1, 2002... Fujitsu Transaction Solutions Inc. has introduced an ATM that uses "text-to-speech" technology in order to converse with customers. The company says the ATMs comply fully with new provisions proposed for the Americans with Disabilities Act. The...

Getronics. (Product File).(advertisement)
May 1, 2002... Desktop automation is available with two new products from Getronics, with a U.S. base in Billerica, Mass. Among the products: a web-based teller station that brings automation to each teller station, an automated, desktop contact center...

Check selection goes interactive.(advertisement)
May 1, 2002... Deluxe Corp., the check printing and supply company, is offering an interactive CD-ROM training program for use at the new accounts desk. The program, called "Check Selection Tips," is designed to make it easier for account representatives to...

DoTheGood Inc. (Product File).(advertisement)
May 1, 2002... G-Commerce is a private-labeled customer retention service that builds ties between banks, bank customers and neighborhood charities. The service is provided by DoTheGood Inc., Minneapolis, a provider of philanthropy management technology for...

Cohorts. (Product File).(advertisement)
May 1, 2002... A new version of the Cohorts, the household-based consumer segmentation system, has been released by Looking Glass of Denver. The update adds three new segments that better reflect current household demographics. Cohorts was last updated five...

Assurant Group. (Product File).(advertisement)
May 1, 2002... An affinity marketing program is available for lenders to sell to homeowners and car owners. The program from Assurant Group, Atlanta, rewards consumers with year-round cash rebates, a variety of discounts and services, and access to a wide...

Customers still want expert advice. (Customer Satisfaction).(CDW Computer Centers Inc.'s business methods)(Brief Article)
May 1, 2002... In mid-1999 during the height of the dot-corn mania, all the experts were telling CDW Computer Centers Inc. management to change its business model or Buy.com, the direct Internet seller, would "eat their lunch." Today, CDW is feasting on the...

Strategic planning will be focus of ABA Marketing Conference, Sept. 22-24. (ABA Resources).(American Bankers Association (ABA))(Brief Article)
May 1, 2002... Are you, as a marketer, helping to steer the future direction of your bank? Are you engaged in your financial institution's strategic planning? If the answers to these questions are "No," you are in danger of being sidelined in the years...

Bunk-community interaction photos: give us your best shot! (ABA Resources).
May 1, 2002... Got action photos of your bank staff working with the community? If so, the ABA Education Foundation and America's Promise would like you to submit the photos to their Photo Contest 2002. They are looking for photos of staff involved with...

ABA affiliates with the Bankers' Association for Finance and Trade (BAFT). (ABA Resources).(American Bankers Association (ABA))(Brief Article)
May 1, 2002... The ABA has announced a formal affiliation with the Bankers' Association for Finance and Trade (BAFT). BAFT which is located in Washington, represents a broad range of internationally active financial institutions and companies that serve...

ABA Marketing Network Strategic Marketing Colloquium to be held June 1-2. (ABA Resources).
May 1, 2002... Coming: an informal idea exchange for bank marketers. If you would like to participate, you should plan to attend this year's ABA Marketing Network Strategic Marketing Colloquium. which will, be held June 1-2 in Boulder, Colo. The...

Services Directory.(directory of company services and location)(Directory)
May 1, 2002... Advertising Agencies & Services E. H. MANNING & CO. LLC specializes in marketing and advertising solutions for the financial services industry. Whether your goal is to capture new clients, strengthen current relationships, target new...