T&D articles from December 2003

T&D archives from December 2003

Formerly?(Frontpage)(Brief Article)
December 1, 2003... That's a cover that is sure to get people talking: "The Future of the Profession Formerly Known as Training." What's going on? A lot, as you'll read in the cover story by Pat Galagan, managing director of content at ASTD and a woman who...

More, more.(Mailbox)(Eva Kaplan-Leiserson should publish a companion to Customer Service Basics)(Brief Article)
December 1, 2003... I suggest that Eva Kaplan-Leiserson is duty bound to publish a companion piece to "Customer Service Basics" (Intelligence, October T+D). Employees are customers, too. And profitable companies that "get it" invest in comprehensive...

Correction.(Mailbox)
December 1, 2003... The Working column for December should have credited People magazine as the original source.

How to Be OK
December 1, 2003... Please pardon the delay, due to publishing schedules and my two-part customer service series, in reporting how readers responded to the September column "Are We OK?" I received some great ideas on how companies can help workers deal with anxiety...

Lost in Translation
December 1, 2003... Minorities are the fastest growing part of the U.S. workforce, according to the U.S. Department of Labor. The number of Hispanic or Latino workers is expected to rise 37 percent by 2008, and will constitute 13 percent of the workforce. Salsa is...

Going beyond the Finish Line: Keep Them Learning Long after the Training Ends
December 1, 2003... This is the second of a two-part series on follow-through management. Contrary to common training practice, the end of a course isn't the end of the educational experience; it's the middle. If a course is to achieve real results, everyone...

The Lowdown on Updates
December 1, 2003... If you've begun to wonder recently whether Microsoft and its related products are under attack, you're not alone. The steady issue of updates for vulnerabilities in Windows and Internet Explorer has chewed up several of my evenings as I waited...

Im bad.(The Web)(beware of employees who use instant messaging)(Brief Article)
December 1, 2003... If you can't IM something nice, don't IM at all--or something to that effect. Perhaps that's why, according to figures from a Blue Coat Systems survey, only 36 percent of US. companies currently allow workers to use instant messaging Aside...

Happy holidays.(The Web)(Brief Article)
December 1, 2003... It's set to be a jolly holiday season online this year. According to Brand Keys, a research consultancy that focuses on brand loyalty and future consumer behavior, 50 percent of U.S. holiday shoppers will US$20.4 billion online. That's a 15...

When the Shark Bites: Lessons You Can Apply in the Shark-Infested Business World
December 1, 2003... Everything you've heard about a shark's teeth is true. They're so sharp, I never felt them slicing into my foot, leaving a triple row of gashes. I was sitting on my surfboard off the coast of Florida one morning last summer when I was attacked....

The Future of the Profession Formerly Known as Training: Is a Profession That Doesn't Know What to Call Itself Having an Identity Crisis, or Morphing into Something New and Better? or Will Training Kill off Its Brand Equity Just as It's Beginning to Have Some? and What about Training as a Profession? as Kids on a Long Trip Will Ask, "Are We There Yet?"
December 1, 2003... There's no topic that inflames more passion at the moment than what to call the profession formerly known as training. People who believe the field is fragmenting offer the explanation that it's undergoing a natural metamorphosis. But from what...

What's Next? Not Sure Where the Economy Is Headed and How That Will Affect Business and Your Training Budget? Join the Club. T+D Talked to Those in the Know
December 1, 2003... If you're still baffled by the state of the U.S. economy, you're not alone. To find out what's going on, Taylor asked top economists for their take on the situation. Their answers aren't as bleak as you'd think. Overall, economic fundamentals...

Admiral Leadership: The Role of a U.S. Navy Admiral Is Equivalent to a CEO. Senior Executive Education at the Navy's FLAG University Mirrors Corporate Leadership Development, Deploying Technology for Maximum Impact
December 1, 2003... When a U.S. Navy ship captain is promoted to admiral, he suddenly finds himself in a position that requires him to negotiate, collaborate, administer, and lead. To prepare its leaders for that transition, the Navy developed FLAG University, a...

Meaningful Work: This Part 1 in a Three-Part Series Focuses on the Classic Theories and New Studies on Why People Need Meaningful Work and the Implications for Organizations. Subsequent Articles Will Discuss Meaningful Learning and Humane Workplaces
December 1, 2003... This is the first in a three-part series that focuses on the classic theories and new studies on why people need meaningful work and the implications for organizations. Recent studies have shown that people want to have more control and...

Training Industry Pacesetters: AleSys
December 1, 2003... ALeSys (founded in 1991 as Applied Learning Systems, Inc.) is a learning effectiveness organization that assists our Business Partners in achieving their vision by implementing custom designed and developed learning solutions to meet strategic...

Training Industry Pacesetters
December 1, 2003... TechSmith TechSmith has become the world's #1 provider of screen capture and screen recording software. Snaglt and Camtasia Studio are used extensively by business professionals to create materials and videos for use in corporate training,...

Crucial Conversations: Where Are You Stuck? That's Where a Crucial Conversation Is Waiting
December 1, 2003... Everyone has been there. In fact, if you're like most of us, you're there right now. You know you need to talk to someone about an important issue, but you haven't stepped up to the conversation. Not really. You may have danced around the issue...

A Vendor-Provided Case Study: The U.S. Postal Services Turns to THINQ's LMS to Streamline Operations
December 1, 2003... Challenge Solidify the United States Postal Service's leadership position in a changing and increasingly competitive marketplace by reducing costs, improving productivity, and maximizing the efficiency of the postal operating system; enhance...

ASTD store top ten bestsellers: wondering what the practitioners are reading? These ASTD titles were the hot topics this year.(Books)(Brief Article)
December 1, 2003... 1. Telling Ain't Training By Harold D. Stolovitch and Erica J. Keeps (ASTD Press, 2002) ASTD Member US$32.95, Nonmember US$38.95 2. Project Management for Trainers By Lou Russell (ASTD Press, 2000) Member $21.95, Nonmember $27.95...

T+D readers are also reading ...(Books)(Book Review)
December 1, 2003... Five Patterns of Extraordinary Careers By James M. Citrin and Richard A. Smith (Crown Business, US$22.95) The authors explore five characteristics and behavioral patterns that separate extraordinary from average employees. Leaders:...

Light bright Palm.(In Gear)(Brief Article)
December 1, 2003... Tucked neatly between the budget Zire 21 and the flagship Tungsten T3, Palm's new Palm E PDA is targeted squarely at the on-the-go executive. Notable is the E's vivid 320-by-320 transflective screen, its light weight (only 4.6 ounces), and...

Robo E-Learning.(In Gear)(Brief Article)
December 1, 2003... Don't know Flash? Don't worry. RoboDemo lets users record the use of software applications and online activities and then easily convert them into Flash-based training simulations. Simulations can then be viewed across multiple browsers,...

Sporty convertible.(In Gear)(Brief Article)
December 1, 2003... Aside from its uninspiring name, Fujitsu's LifeBook T3000 offers an inspired bit of design by creating a laptop computer that easily converts into a tablet PC--just lift, twist, and close the screen. The T3000 also bears Intel's new...

Affordable Epson.(In Gear)(Brief Article)
December 1, 2003... There was a time when affordable ink-jet printers meant monochrome prints, mediocre performance, and print speeds sure to test your patience. But no more. Epson's Stylus C64 produces borderless 4-by-6-inch snapshots, creates color prints of...

Ratings
December 1, 2003... Simulation Manager's Mindset Reviewed by Dawn Williams for Training Media Review Manager's Mindset is a blended learning solution designed to change the mindset of managers and improve their people management skills. It introduces a set of...

Not Funny Ha Ha: Funny Peculiar
December 1, 2003... Killing time Americans get the least amount of vacation time among countries in the industrialized world--an average of 8.1 days after a year on the job and 10.2 days after three years, according to the U.S. Bureau of Labor Statistics. In...