SAM Advanced Management Journal articles from September 1996

SAM Advanced Management Journal archives from September 1996

Focusing on results: not always the best strategy.
September 22, 1996... Managers, supervisors and executives often tell their employees they don't want to hear reasons or excuses why some goal or objective was not achieved. Rather, they want to see the product, the bottom line, or comparable concrete results. If such...

The role of expert systems in improving the management of processes in total quality management organizations.
September 22, 1996... Introduction As more and more companies strive to become competitive, the philosophy and concept of total quality management (TQM) has been receiving increased attention by practitioners as well as academic researchers. The Council on...

Is skill-based pay for you?
September 22, 1996... What Is Skill-based Pay? Skill-based Pay (SBP) is an innovative reward system that promotes workforce flexibility by rewarding individuals based on the number, type, and depth of skills mastered. This practice differs significantly from...

Improving productivity down under: exploring Australia's best practices program.
September 22, 1996... Introduction The Australian Best Practice Demonstration Program was introduced in 1991 by the Australian government as a key initiative designed to improve the international competitiveness of Australian industry. It is an integral part of the...

Work-teams: why do they often fail?
September 22, 1996... Why do so many teams fail? If good teamwork promotes productivity and quality improvement, then why are productivity and quality levels sometimes lower in a team environment? Although a few companies have embraced the use of teams and utilized...