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The ABCs of customer-centered performance measures.
March 22, 1996... Recent Changes in Performance Measurement
Cost accounting was developed in the late 1800s to help managers evaluate the total costs of operating textile mills, railroads, steel mills, retail stores, and other businesses. These systems also...
Strategic flexibility: a new reality for world-class manufacturing.
March 22, 1996... Introduction
Led by the success of Japanese manufacturing firms and the drastic improvement of transportation and communication systems, the competitive environment has become so unpredictable that it challenges even well-run manufacturing...
The effective leader as a link between tasks and people.
March 22, 1996... Managers face complex and seemingly contradictory advice about being effective leaders. Modern managers must not only lead their units in task accomplishment, but also address expectations that they will play several other roles. Among these...
In search of excellence: leadership challenges facing companies in the new South Africa.
March 22, 1996... Introduction
The process of South Africa's reintegration internationally is well under way. Henceforth South Africa will be shaping its own destiny without the need to apologize, make excuses, or seek special favors (Ogilvie-Thompson 1993:10)....
Scientific management: 100 years old; poised for the next century.
March 22, 1996... January 25, 1912. Frederick W. Taylor is defending his management system before the Special Committee of the United States House of Representatives to Investigate the Taylor and Other Systems of Shop Management.
The Chairman. In developing and...
Managing technology-based strategic alliances between large and small firms.
March 22, 1996... The Structure of the Study
This article is based on a seven-year longitudinal study of 50 strategic alliances. In 1987-89, in-depth interviews were conducted with operating managers on both sides of 50 alliances. Operating managers in large...