SAM Advanced Management Journal articles from January 2006

SAM Advanced Management Journal archives from January 2006

IT offshore outsourcing requires a project management approach.(information technology)
January 1, 2006... Business and government, increasingly try to improve their efficiency and effectiveness. In many cases, they use information technology (IT) for solutions, such as the design and implementation of information systems. Organizations may develop...

Improving the odds: combining six sigma and online market research for better customer service.
January 1, 2006... As the world of technology becomes more and more sophisticated, businesses find themselves with an overabundance of customer service management software. While this software continues to invade the marketplace, some companies use it to...

Six sigma quality: experiential learning.
January 1, 2006... Six sigma, a management philosophy developed at Motorola by Bill Smith in 1985 (Chadwick, 2004), consists of the rigorous application of statistical tools to improve profits, reduce costs, and improve speed. As Harry and Schroeder (2000) said,...

A comparison of competitive strategies in Japan and the United States.
January 1, 2006... The generic strategies of cost Michael Porter (1985)--leadership, product differentiation, and focus--are generally accepted as a strategic typology for organizations. Porter's typology has been in vogue in the United States since the late...

Implementing zero tolerance policies: balancing strict enforcement with fair treatment.
January 1, 2006... Introduction Workplace violence in the United States is not new. However, organizational interest in preventing workplace aggression and violence is relatively new. In the late 1980s, there were several highly publicized workplace...

The Leadership Wheel: Five Steps for Achieving Individual and Organizational Greatness.(Book review)
January 1, 2006... The Leadership Wheel: Five Steps for Achieving Individual and Organizational Greatness, by C. Clinton Sidle, Palgrave Macmillan, September, 2005, 256 pages, $16.47. ISBN: 1-4039-6919. Choosing the greatest invention or discovery usually...