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SAM Advanced Management Journal articles from January 1998
This quarterly journal features articles on business in real world settings.
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SAM Advanced Management Journal archives from January 1998
Breaking the glass ceiling: lessons from a management pioneer.
January 1, 1998... In reflecting on the significance of management history, Barbara Lawrence observed that we can use it "to sharpen our vision of the present, not the past" (1984: 307). From this perspective, management history is relevant because studying an...
Critical implementation issues in total quality management.
January 1, 1998... Recently, many business magazines, newspapers, and academic journals that have praised TQM as a critical source of sustainable competitive advantage have begun to publish reports on its failure (Fuchsberg (1992), Brown (1993), Jacob (1993),...
The new war zone: the workplace. (increase in workplace violence)
January 1, 1998... Background
The National Institute For Occupational Safety and Health reports that in 1992, 750 employees were killed in the workplace [ILLUSTRATION FOR FIGURE 1 OMITTED]. According to the Northwestern National Life Insurance Company, in the...
Stress reduction and the small business: increasing employee and customer satisfaction.
January 1, 1998... A key sales associate lashes out at a customer. A successful sales representative begins losing repeat orders; customers complain that he is brusque and inattentive to their needs. A manager becomes impossible to work for; employees say that her...
Improving the fit between organizations and employees.
January 1, 1998... Many organizations are beginning to face the challenge of hiring and retaining more employees to fill entry-level manager positions. The waning era of downsizing has left many organizations with little or no surplus of management talent, while...
Going global on the information super highway.
January 1, 1998... Introduction
What is your Internet business strategy? Do you have one? Have you even thought about using the Internet as a way to increase your business around the world? If not, now is the time to do so, according to the cyberspace pundits...