SAM Advanced Management Journal articles from January 1993

SAM Advanced Management Journal archives from January 1993

Building quality into services.
January 1, 1993... Manufacturing quality was the "hot" topic of the 1980s for business writers and practitioners alike--and for good reason. Japan, by implementing Company-Wide Quality Control (CWQC) and producing quality products that met customers' needs, had in...

Accelerating new product development and successful market introduction.
January 1, 1993... In today's markets, the speed of product introduction can spell the difference between success and failure. It is important to acquire market share and establish industry leadership. The company with the first product to the market can usually...

A definition of quality for total customer satisfaction: the bridge between manufacturer and customer.
January 1, 1993... As the worldwide quality revolution enters its fifth decade, demand by customers for products of progressively higher quality continues to accelerate (Desatnick, 1989, p. 24-26). The response by a growing number of business firms worldwide in...

Facilitating effective work teams.
January 1, 1993... Introduction Work teams have long been considered an effective device for enhancing organizational efficiency (Dyer, 1977). Since the discovery of the importance of social phenomena in the classic Hawthorne Studies (Roethlisberger and Dickson,...

Implement entrepreneurial thinking in established organizations.
January 1, 1993... Introduction "Corporate Culture has more to do with the mind than with the organizational chart." The current decade has witnessed a growth in corporate strategies focused heavily on creating a competitive advantage through...

Developing organizational talent: the key to performance and productivity.
January 1, 1993... Historically, organizations have regarded employees as factors of production. This somewhat crass view of people has been denounced by many as demeaning and rejected by most as counterproductive. More enlightened practices ranging from team...

A manager's guide: Americans with Disabilities Act of 1990.
January 1, 1993... Discrimination of many types has been a high profile subject for years. In 1964, the landmark Civil Rights Act was passed, outlawing discrimination on the basis of race, religion, sex, and national origin. Age discrimination in employment was...

No-layoff policies and corporate financial performance.
January 1, 1993... Introduction Throughout the 1980s, large-scale layoffs of employees by American companies were commonplace. The layoffs were not confined to industrial workers; clerical, technical, professional, and managerial employees were also let go in...